Do you thrive on delivering outstanding customer service? Are you a natural people person? The important stuff: Free health club membership (T&Cs apply) Discounts across The QHotels Collection Marriott Worldwide discounts Family & Friends discounts in hotels across The QHotels Collection Support with training & professional qualifications, including course fees! Various learning & development available Access to an Employee Assistance Program – Hospitality Action Refer a friend scheme FREE parking AND……much, much more! What will I do? Y ou will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, tak e payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay. Is this the role for me? Passion for customer service Have worked in a customer facing role Conflict resolution experience Ability to work under pressure and multi-task Strong time management and organisational skills Curious to find out more? Delta by Marriott Cheltenham Chase hotel is located on the outskirts of Gloucester and is also close to Cheltenham. Our hotel is a 4*, 122-bedroom property and has the Hardy’s restaurant, Hunters bar & lounge and a garden terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa. The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.