Customer Support Advisor (J5011) Hemel Hempstead, England
Salary: GBP28000 - GBP30000 per annum
Customer Support Advisor – Property & Construction | Up to £30,000 | Full-Time | Permanent | Office-Based (Hybrid Options Possible, along with working part-time hours over 5 days)
Location: Hemel Hempstead
Tate Recruitment are delighted to be supporting a long-standing, highly respected client in their search for a Customer Support Advisor. Renowned for building innovative and dynamic homes, our client places a strong emphasis on quality, attention to detail and exceptional customer experience.
This is an exciting opportunity to join a dedicated and hardworking team, providing responsive and solution-focused support to homeowners within the crucial two-year warranty period.
The Role
As a Customer Support Advisor, you’ll be the first point of contact for homeowners experiencing defects or issues with their property. You’ll coordinate remedial works, manage relationships with contractors and internal teams and ensure that every customer receives the highest standard of service throughout their journey.
If you have a passion for delivering excellence and a background in construction, property management or building maintenance—or even if you don’t but bring top-tier customer service skills, we want to hear from you.
Key Responsibilities
Own the customer journey from post-construction handover onwards.
Conduct handovers with clients, showcasing their new homes and features.
Coordinate defect resolution, ensuring timely and professional remedial works.
Communicate clearly and promptly with residents, contractors and internal stakeholders.
Work closely with third-party suppliers to maintain outstanding service levels.
Carry out quality checks and build knowledge of individual and communal systems.
Maintain accurate reporting and documentation of all ongoing cases.
Support continuous improvement by implementing customer support best practices.
What You’ll Bring
Strong experience in an administrative or customer service support role.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Proficient in Microsoft Office (Outlook, Word, Excel).
A positive, professional and proactive approach.
Team-oriented mindset with a passion for customer care.
Experience using Clixifix or similar defect management platforms.
Sound knowledge of construction or property/building maintenance.
Why Join?
Be part of a values-led business committed to quality, innovation and customer satisfaction.
Opportunity to work in a dynamic environment with a supportive, collaborative team.
Competitive salary and benefits package.
Ready to make a difference in customers' lives and help uphold the highest standards in homebuilding?
Apply today through Tate Recruitment and become an integral part of a team that truly values its people and its service.
Name:
Please include your first and last name.
Email: @
Phone:
Please include your country code.
CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
Customer Support Advisor (J5011) Hemel Hempstead, England
Salary: GBP28000 - GBP30000 per annum
Customer Support Advisor – Property & Construction | Up to £30,000 | Full-Time | Permanent | Office-Based (Hybrid Options Possible, along with working part-time hours over 5 days)
Location: Hemel Hempstead
Tate Recruitment are delighted to be supporting a long-standing, highly respected client in their search for a Customer Support Advisor. Renowned for building innovative and dynamic homes, our client places a strong emphasis on quality, attention to detail and exceptional customer experience.
This is an exciting opportunity to join a dedicated and hardworking team, providing responsive and solution-focused support to homeowners within the crucial two-year warranty period.
The Role
As a Customer Support Advisor, you’ll be the first point of contact for homeowners experiencing defects or issues with their property. You’ll coordinate remedial works, manage relationships with contractors and internal teams and ensure that every customer receives the highest standard of service throughout their journey.
If you have a passion for delivering excellence and a background in construction, property management or building maintenance—or even if you don’t but bring top-tier customer service skills, we want to hear from you.
Key Responsibilities
Own the customer journey from post-construction handover onwards.
Conduct handovers with clients, showcasing their new homes and features.
Coordinate defect resolution, ensuring timely and professional remedial works.
Communicate clearly and promptly with residents, contractors and internal stakeholders.
Work closely with third-party suppliers to maintain outstanding service levels.
Carry out quality checks and build knowledge of individual and communal systems.
Maintain accurate reporting and documentation of all ongoing cases.
Support continuous improvement by implementing customer support best practices.
What You’ll Bring
Strong experience in an administrative or customer service support role.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Proficient in Microsoft Office (Outlook, Word, Excel).
A positive, professional and proactive approach.
Team-oriented mindset with a passion for customer care.
Desirable (But Not Essential)
Experience using Clixifix or similar defect management platforms.
Sound knowledge of construction or property/building maintenance.
Why Join?
Be part of a values-led business committed to quality, innovation and customer satisfaction.
Opportunity to work in a dynamic environment with a supportive, collaborative team.
Competitive salary and benefits package.
Ready to make a difference in customers' lives and help uphold the highest standards in homebuilding?
Apply today through Tate Recruitment and become an integral part of a team that truly values its people and its service.
Name:
Please include your first and last name.
Email: @ Phone:
Please include your country code.
CV / Resume:
Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. ;
Customer Support Advisor (J5011) Hemel Hempstead, England
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