Housing Debt Recovery Officer – Full Time
We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.
About the role
Do you have a background in income management or debt collection? This is your chance to be part of a bold new chapter for Housing Services at North Northamptonshire Council. We are reshaping our Housing Management Service to become more visible, proactive and closer to our tenants than ever before.
As a Housing Debt Recovery Officer, you’ll manage a group of accounts with a view to collecting monies owed. No two days will be the same – you’ll balance support with enforcement, agreeing affordable repayment plans, problem‑solving with prevention, and relationship‑building with results.
You will be part of a service that is:
* Visible and connected – stronger links with tenants and communities.
* Cleaner and safer – more caretakers working across our estates.
* Supportive and responsive – stronger focus on helping vulnerable tenants and quicker support with adaptations.
* Engaged and accountable – a stronger tenant voice and more opportunities for residents to shape our services.
We want people who want to be out in communities, making a visible difference and improving our income collection rates.
Responsibilities
* Manage a group of accounts, ensuring former tenants feel supported, engaged and connected.
* Making contact with account owners, carrying out visits, writing letters, sending emails and text messages and preparing court paperwork.
* Building positive relationships with account owners, getting to know their needs and monitoring agreements made to pay outstanding debts.
* Providing advice, assistance, repayment options and enforcement where needed.
* Identifying vulnerable households and working with partners to make sure they get the right support.
* Working closely with caretakers, neighbourhood housing officers, finance officers, sheltered and housing support colleagues to deliver a joined‑up service.
This is an excellent opportunity to grow your career within a forward‑looking housing service and to help shape safer, stronger and more connected communities.
Our values
* Customer‑focused
* Respectful
* Efficient
* Supportive
* Trustworthy
Key commitments
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re‑signed the Armed Forces Covenant in June 2024 and is committed to supporting the Armed Forces community. The council received the silver status award for the Defence Employer Recognition Scheme (ERS) and is working towards achieving Gold status.
What we’re looking for
* Passion, resilience, innovation, drive and energy – with a commitment to working together to achieve success.
* Experience in income management, housing, community work or a related service.
* Excellent people skills – approachable, confident, and able to build trust quickly.
* The resilience to handle challenging situations and find solutions that work.
* Strong organisational and communication skills, with the ability to manage a varied workload.
Why choose us?
We provide a range of benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, and a range of active Employee Network Groups. Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
Benefits
* A competitive salary
* A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill‑health protection.
* Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
* Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
* Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work‑life balance.
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