Role: Desktop Support Engineer
Location: Tewkesbury
Salary: Up to £40,000 + Excellent Benefits
About the Opportunity
We’re representing a well-established UK business that continues to invest heavily in its people and technology. They’re now looking for a Desktop Support Engineer to join their friendly, close-knit IT team.
This is an exciting role for someone who enjoys being hands-on with IT, solving problems, and getting involved in projects as well as day-to-day support. You’ll be given the chance to work independently, while still being part of a team that values collaboration and continuous improvement.
What You’ll Be Doing
Providing IT support across desktops, laptops, mobile devices, and printers
Troubleshooting hardware, software, and connectivity issues (Windows OS, Microsoft 365, Active Directory, Group Policy)
Supporting networking (LAN/WAN, VPNs, Wi-Fi)
Assisting with upgrades, migrations, and IT projects
Managing tickets and service requests efficiently
Supporting non-technical colleagues in a friendly, clear way
Travelling to other UK sites when needed
What We’re Looking For
Experience in a Desktop/IT Support role within a business environment
Strong knowledge of Windows, Microsoft 365, Active Directory, and Group Policy
Solid grasp of networking fundamentals (LAN/WAN, VPNs, Wi-Fi)
A proactive, customer-focused problem solver
Excellent communication skills and the ability to support all user levels
Full UK driving licence and your own vehicle (essential)
Desirable extras:
ITIL knowledge or service management experience
Cloud/remote support exposure
Certifications (Microsoft, CompTIA, Cisco)
What You’ll Get in Return
Salary up to £40,000 DOE
Generous holiday allowance
Annual bonus scheme worth up to 16% of your salary
Strong pension contribution
Ongoing training and career development opportunities
A supportive environment with a close-knit IT team
Access to employee perks, wellbeing support, and discounts