About the Role
:
As a Planner you will be working in a stable and profitable contract with Crawley Council, delivering excellent service and support through our local teams within the Social Housing portfolio. We understand the importance of working together for the local community to make a difference.
Aa a Planner within our Crawley branch, you will be doing admin duties, WIP management, taking and receiving call, receiving and responding email, raising repairs, planning works, ensuring operatives have a full diary of jobs every day, liaising with operatives and sub-contractors, ensuing all the follow-on work required and plan in if operatives need to go back to site.
Duties:
1. Schedule operatives and subcontractors to ensure resources are used efficiently and repairs are completed on time.
2. Monitor and update repair jobs daily, including appointments, follow‑on works, and overdue tasks.
3. Manage the repairs inbox, dealing with emails from tenants and the client.
4. Handle damp and mould cases, speaking with tenants to assess whether their property is high‑risk, liaising with the client, and issuing any required follow‑on letters.
5. Support the use of IT systems, ensuring operatives update their PDAs and that schedule‑of‑rates codes are entered correctly.
6. Communicate clearly and professionally with residents, operatives, and stakeholders to keep all parties informed.
7. Work closely with administrators, supervisors, and contractors to deliver a seamless service.
8. Provide cover for other planners when required and attend meetings or training sessions as needed.
9. Always Adhere to company policies and Health & Safety requirements.
10. Assist with reporting and performance monitoring to ensure KPIs and targets are achieved.
11. Help prioritise emergency and urgent repairs to minimise disruption for residents.
12. Maintain accurate records, data, and documentation for audits and compliance purposes.
13. Support continuous service improvement by suggesting ways to streamline planning and scheduling processes.
Key Criteria:
14. Educated to GCSE (or equivalent) in English & Maths.
15. Knowledge of the Social Housing
16. A customer-first approach with the ability to handle challenging situations
17. Experience working in a fast-paced, pressurised environment
18. Previous experience in a Planning role
19. Good Written and Verbal communication skills
20. IT Literate
Benefits:
21. 25 days annual leave plus bank holidays
22. Leading pension scheme
23. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
24. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
25. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
26. Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment