Membership Assistant (fixed term) Salary: £19,200 - £20,170 (pro rata) per annum (FTE £24,000 - £25,213) Contract: Maternity cover - fixed term until 31 March 2027 with potential to extend Hours: 28 hours per week, Monday - Thursday. Monday and Wednesdays in the office Based: Compass House, Farmoor, Oxford with hybrid working The Berks, Bucks & Oxon Wildlife Trust has a vision for "more nature everywhere, for everyone". We're working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone's needs. We are looking for an adaptable administrator to join our friendly Membership Team! As a Membership Assistant, you'll support our members by carrying out a range of administrative tasks, ensuring processes run smoothly, accurately, and efficiently - while delivering a consistently high standard of customer service. What you'll be doing Processing new member and supporter details, importing new online memberships and donations Welcome letters, cancellation letters, appeal donation acknowledgements, condolence letters, using letter templates and mail merge Making up and distributing welcome packs to new members, and Wildlife Watch children's welcome packs Acting as the first point of contact for e-mail, telephone and letter enquiries or complaints What we're looking for Proficient IT user (Microsoft Word, Outlook, Excel) and good computer data entry skills Excellent attention to detail and organisational skills Ability to engage clearly and effectively with others via telephone, written correspondence, and email, adapting approach to different preferences For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you'll also receive Generous annual leave entitlement with paid birthday leave, balance days, urgent personal business leave and generous occupational sick pay Enhanced maternity, paternity, and family-friendly policies Flexible working to achieve work-life balance Salary exchange pension with generous employer contribution Learning & Development Programme for all Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access, discounts and trade YuCoin points for gift cards Salary sacrifice Cycle scheme & Electric Vehicle scheme Membership to BBOWT's, and The Wildlife Trusts', Staff Network Groups for social interaction, peer support, mentoring and personal development To apply for this role, visit our website www.bbowt.org.uk/jobs The closing time and date for applications is 11.59pm on Thursday 23 rd April 2026. Interviews will take place Wednesday 6 th May 2026 at Compass House, Farmoor, Oxford.