Role: FM Contract Administrator
Location: Beeston
Salary: GBP14.00ph PAY
Hours: 8am - 5pm Monday to Friday
Duration: 3 months Temp to Perm
Overview
The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients. Reporting to the Contract Managers, they work as part of the Contract Management Team, carrying out the duties below.
Responsibilities
* Schedule work across the stated contract.
* React to emergencies raised by the client and oversee engineer's attendance.
* Plan efficiencies of location and response time improvements.
* Schedule PPMs / WAFs to subcontractors.
* Take ownership of workload daily.
* Diagnose technical abilities and fault reported to determine "P" code is correctly applied.
* Handle customer complaints or queries via telephone, email or letter.
* Manage completion of PPMs on Maximo.
* Manage completion of reactive tasks on Maximo.
* Control and issue engineer's uniform.
* Produce monthly performance report.
* Manage contract performance schedule.
* Chase subcontractors' reports/schedules.
* Achieve the team's agreed performance targets and ensure that SLAs are met.
Skills & Knowledge
* IT: MS Office.
* CAFM Systems.
Experience
* Previous experience in a customer‑facing role (Customer Services, Admin, PA, Project Management).
* Excellent communication skills and ability to work well as part of a team.
* Ability to work in a fast‑paced environment, multitask and make effective decisions quickly.
* Experience of working in financial performance penalties.
This PFI contract has responsibility for four mental healthcare sites delivering Hard FM, fabric, pest control, window cleaning, manned guarding and grounds maintenance.
Equal Opportunity Statement
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
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