Role Description
IT Junior Support Assistant - Make a difference
Location:
Leatherhead and Across all homes spanning Oxfordshire, Devon, Kent & East Sussex
Salary:
£24,000- £25,000 per annum (depending on experience) plus SeeAbility benefits
Hour:
Full time, 37.5 hours per week, Interim for 12 months
Driving Required:
Driving own vehicle is essential- Travel expenses (in line with company policy)
Your Role
We are looking for an enthusiastic Junior IT Support Assistant to provide professional, consultative and pro-active support to central office staff and staff in our remote Services. Whilst ensuring best practice and fit to organisational goals and values. The key to our on-going success and plans for future growth is ensuring that we have the right people in place at the right time to drive our organisational objectives. SeeAbility provides extraordinary support and champions better eye care for people with learning disabilities and autism, many of whom have sight loss. We encourage people with disabilities to challenge what they expect from life, from themselves and from wider society. The people we support overcome huge barriers to achieve exciting new things every day: some big, some small, all extraordinary.
Your Responsibilities
1. Provide IT assistance to staff in the central office and remote sites
2. Manage and maintain inventory of company assets (laptops, desktops, mobiles, tablets)
3. Administer and support our MDM solution (Microsoft Intune)
4. Troubleshoot and resolve technical issues in collaboration with our IT support provider
5. Configure and deploy Teams Telephony hardware
6. Support AV and IT equipment in the central office
7. Assist users with Microsoft applications queries
8. Run and report on phishing simulations
9. Participate in planned projects for system upgrades and replacements
10. Ensure timely resolution of problems and maintain excellent customer service
11. Occasional travel and overnight stays to other sites
Skills and Experience
12. Knowledge of computer hardware, software, security, and networking
13. Working knowledge of Windows 10/11 and Microsoft 365
14. Familiarity with routers and wireless networks
15. Knowledge of Microsoft Intune and Android (desirable)
16. Excellent communication skills and ability to explain technical issues to non-technical staff
17. Strong time management and ability to work independently
18. Full, clean driving license and own transport
Education
19. Minimum 5 GCSEs (A–C) including Maths & English (essential)
20. A Levels/BTEC or relevant IT qualifications (desirable)
Ready to join us? Apply now and be part of a team that values innovation, collaboration, and excellent customer service.
#INDSJS
Our Benefits
Why we work for us?
Your development and appreciation
21. Annual excellence awards
22. Long service awards every 5 years and recognition
23. Development Discussions: Opportunity to discuss your progress and your future
24. Leadership development academy for the next steps in your career
Your work-life balance
25. 33 days holiday (incl. bank holidays), increasing to 41 days with long service (1 extra day for each year of service)
26. Life events: Time off when you need it most
27. 2 weeks Organisational Sick Pay after 6 months service, increasing to 12 weeks over your first 3 years
28. Buy or sell annual leave scheme
29. Enhanced Family-Friendly Pay
30. Paid Fertility Leave
31. Carers Leave available
Your money goes further
32. £500 monthly bonus scheme for two lucky colleagues
33. Eligible for Blue Light Card discounts
34. Discounts and cashback at hundreds of shops, restaurants and activities
35. Access to Tickets for Good
36. Pay reviews and commitment to pay competitive rates
37. Employer contributory pension scheme: Support and tools to help you make the right decisions about your future
38. Paid DBS and renewals
39. Season ticket loans
40. Advance Pay/Savings scheme using WageStream app
Your wellbeing counts
41. Cycle to Work scheme
42. Life assurance of 2x annual salary
43. Free 24/7 employee assistance programme for advice and support
44. Free eye test
45. Discounted Gym Membership
46. Dedicated in house Wellbeing Coach for your team
Safeguarding and Promoting Welfare
SeeAbility is committed to safeguarding and promoting the welfare of the people we support. We expect all staff to uphold this commitment and have a strong understanding of their roles and responsibilities in safeguarding.
Safer Recruitment
As part of our safer recruitment procedures, we require the following checks for all successful applicants:
47. A criminal background check through the Disclosure and Barring Service (where appropriate).
48. Documentary evidence to confirm your identity, current address, and the right to work in the UK.
49. Health Declaration to ensure that you are medically suitable for the role you have been offered.
50. References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults.
These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.
Diversity
SeeAbility is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all identities, including those from underrepresented groups and those who have a disability or neurodivergent condition. We are please to confirm that we are a Disability Confident Employer.
We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated, and their opinion valued. We are happy to offer any reasonable adjustments to the recruitment process or the role itself to ensure a fair and equitable experience for all candidates.
In exceptional circumstances, the exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.
About The Company