Robert Half is delighted to be partnering with a globally leading business based in Bristol to recruit for a Credit Support Administrator on a full-time and permanent basis.
Hours: Full-time and permanent (Hybrid available after initial training period)
Reporting to: Operations Team Leader (Credit Control)
Key Responsibilities
Manage direct debit submissions and processing
Provide customised invoice and billing reports to meet customer needs
Issue statutory and regulatory notices (e.g., Annual Statements, Default Notices, NOSIA, SNOSIA)
Contact customers to recover missed or overdue payments via phone, email, and letters
Resolve invoice queries with internal teams and external customers
Deliver high-quality customer service
Comply with internal policies and procedures, meeting audit standards
Communicate effectively and build trusted relationships across the business
Maintain knowledge of changes in internal policies, procedures, and regulations
Understand and comply with the Company's Conduct and Standards
Adhere to all internal policies relevant to your role or associated responsibilities
Skills & Experience
Strong communication skills, both written and verbal
Excellent time management and attention to detail
High numerical accuracy and confidence handling financial data
Ability to work effectively under pressure
Proficient in Microsoft Office, especially Excel and Word
Experience delivering excellent customer service
Knowledge of risk awareness and control
Background in billing and/or credit control (desirable)
Benefits
Generous contributory pension scheme
Hybrid working model up to 2-days required onsite
25 days holiday, in addition to bank holidays
Volunteering days to assist in charity work
Sustainability Initiatives
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme
Free breakfast / fruit
BEN employee family support
EV charging points, bike storage, shower & changing facilities and car parking
Annual bonus scheme - Up to 7.5% of annual salary amount
If this sounds like the next opportunity for you, apply today!
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.
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