Join to apply for the Customer Experience Team Leader role at GET RECRUITED (UK) LTD.
The Opportunity
Get Recruited is recruiting on behalf of a fast‑growing, customer‑focused business who are looking for a Customer Experience Team Leader. This role requires working weekends (Thursday to Monday).
Salisbury – Office Based
Salary up to £40,000
The Role
* Provide day‑to‑day guidance, mentoring and performance management for apprentices.
* Plan and coordinate apprentice rotas to meet service and operational demands.
* Hold regular one‑to‑one meetings with apprentices to review progress and set development goals.
* Lead by example, upholding high standards of service, safety and professionalism at all times.
* Ensure operational processes are followed accurately and continuously reviewed for improvement.
* Oversee the upkeep and distribution of uniforms, equipment and training resources.
* Promote an exceptional customer experience across all stages of the apprentice journey.
* Supervise and coordinate a team of flexible staff members working across various operational needs.
* Manage scheduling, communication and day‑to‑day support to ensure smooth service delivery.
The Person
* Strong people management experience.
* Strong leadership, communication and organisational skills.
* Understanding of how training plans or learning pathways are designed and delivered, and ability to review and improve training content or processes.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Marketing Services
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