Technical Solutions Engineer | Telford | Hybrid | Permanent | £27,000–£32,000
Seymour John are working with a well-established technology business based in Telford who are looking to recruit a Technical Solutions Engineer to join their Technical Department on a permanent basis.
This is a varied and hands-on role, providing technical support across the full sales lifecycle — from pre-sales engagement through to post-sales support. Working closely with sales, service, and technical teams, the successful candidate will play a key role in delivering high-quality technical solutions and delivering an excellent customer experience.
Key Responsibilities:
* Providing technical support to customers and partners via phone, email, online systems, and on-site when required
* Collaborating with sales teams on projects, solution recommendations, proposals, and customer presentations
* Taking ownership of technical issues, including investigation, resolution, documentation, and escalation
* Logging and tracking technical issues using internal systems, ensuring accurate updates and resolution tracking
* Managing proof-of-concept and technical customisation projects through to completion
* Supporting and maintaining demonstration equipment and technical resources
* Working closely with internal technical teams to resolve technical and project-related issues
The Successful Candidate Will Have:
* A minimum of 5 years’ experience within the IT or technology sector
* At least 3 years’ hands-on experience in computer diagnostics and hardware support
* Strong knowledge of PC architecture, Windows-based systems, networking, and security
* Excellent customer-facing and communication skills
* Strong organisational skills with the ability to manage multiple priorities
* A proactive, solution-focused approach and the ability to work both independently and as part of a team
* Flexibility to travel and adapt working hours when required
What’s on Offer:
* Full-time, permanent position
* Hybrid working
* 25 days holiday plus statutory holidays