Hours: 37 hours per week
Salary: £24,335 per annum
Job Type: Permanent
Annual Leave: 20 days plus bank holidays & five office closure days
Location: Office-based in Norfolk (Norwich, Dereham, or King’s Lynn)
Pension: 4.5% Contribution
Are you driven to support others and create meaningful change in your community?
We’re looking for a compassionate and proactive Adviser to join our team, with a particular focus on supporting individuals and households with energy-related advice.
About the Role
As an Adviser, you will provide holistic advice and support across a range of issues, including benefits, housing, debt, and access to local services. A key part of your role will be helping people navigate the challenges of rising energy costs, understanding their bills, accessing grants or discounts, and improving energy efficiency in their homes.
Key Responsibilities:
Provide one-to-one advice sessions in person, by phone, or online.
Support clients with energy-related issues such as:
Understanding energy bills and tariffs
Switching suppliers
Accessing fuel vouchers or hardship funds
Improving home energy efficiency
Signpost or refer clients to specialist services where needed.
Keep accurate records and contribute to monitoring and reporting.
Stay up to date with relevant legislation, schemes, and local support options.
Experience in advice work or energy support is desirable but not essential.
About you:
We’re looking for someone who is:
A great communicator and active listener
Empathetic, non-judgmental, and solution-focused.
Organised and able to manage a varied caseload.
Willing to learn about energy advice- with full training provided.
What we offer:
Comprehensive training to become an accredited Adviser.
Ongoing support and professional development
4.5% employer pension contribution
Opportunity for flexible working
20 days annual leave plus bank holidays and five office closure days (3 at Christmas and two in the summer)
The deadline for submission is Wednesday, 15th October 2025. Interviews will be on Wednesday, 22nd October 2025.
Please note that this post will be subject to a DBS check and a Right to Work Check.