Robert Half is proud to be partnering with a well-established and highly regarded law firm in Southampton to recruit an experienced Credit Controller & E-Billing Assistant on a permanent basis. This is a fantastic opportunity to join a tenured, collaborative finance team with an average tenure of over 10 years.
Role Overview
Salary
Up to £31,000 per annum
Bonus
Performance-related bonus (up to 10%)
Location
Southampton (currently fully remote during office refurbishment)
Working Pattern
35 hours per week. Fully remote until July 2025, then 3 days office / 2 days WFH
Contract Type
Permanent, Full-Time
Reports To
Senior Credit Controller
Start Date
ASAP
About the Team
You will be joining a stable, well-structured finance function that takes pride in its collaborative culture and long-standing expertise. The team is led by the Head of Finance and supervised by the Senior Credit Controller.
Key Responsibilities
* Daily credit control activity - debt chasing, query resolution, issuing copy invoices and statements
* Handle submission and monitoring of bad debts to third-party collection agents as required
* Maintain accurate and up-to-date chase notes in the monthly collections tracker
* Identify and escalate problematic overdue debts to fee earners where necessary
* Manage and maintain the credit control mailbox
* Liaise with staff across Southampton, London and Munich to resolve cash collection issues
* Work proactively to reduce trust and credit balances
* Raise interest invoices when appropriate
* Administer electronic billing processes for all participating clients in line with payer guidelines
* Troubleshoot and resolve e-billing issues as they arise
* Prepare and maintain process documentation for electronic billing systems
Person Specification
Essential
* 2+ years' experience in a credit control role
* Excellent telephone manner and strong interpersonal skills
* Proficient in Microsoft Excel
* Ability to prioritise a busy and varied workload
* Strong written and verbal communication skills
* Comfortable working both remotely and in an office environment
* Proven ability to meet deadlines and manage time effectively
Desirable
* Experience in a professional services environment (legal, accountancy, consulting etc.)
* Familiarity with e-billing platforms such as Serengeti
* Experience collecting international debt and working with multiple currencies
* Credit control qualification such as ACICM entry level or above
Benefits Package
* Discretionary bi-annual bonus scheme (Firm and individual performance)
* Pension plan - employer contributions double-matched up to 10% of salary when employee contributes 5%
* 25 days annual leave, rising to 27 days after 2 years and 30 days after 5 years
* Group Life Assurance at 8x reference salary
* Healthcare Cashplan (immediate)
* Medical and Dental Insurance (after 1 year)
* Health Assessments (after 2 years)
* Sabbatical after 10 years' service - 3 weeks paid
* Season Ticket Loan Scheme
* Discounted Gym Membership
* Cycle to Work Scheme
* Discounted Shopping Portal and Dining Card (Tastecard)
* All benefits managed via flexible benefits platform: Lifestyle & You
How to Apply
If you are interested in this opportunity and meet the above criteria, please get in touch with your Robert Half consultant directly, or apply with your up-to-date CV.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.