Introduction To Role
As a Service Account Manager for our Parcel customers, you will be responsible for securing new business from existing and new customers, while building long-term relationships and supporting them with service, support, upgrades, and life cycle planning. You'll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs.
Role Responsibilities
As collaborate with the Sales Manager to develop innovative service solutions for new projects, with a clear path toward Sales Management. In short, if you are a self-motivated, proactive individual who enjoys the challenges and rewards of the Service business, then this is a job for you.
Your responsibilities and activities will be:
Represent the customer internally with a strong customer-first mindset
Develop and grow the UK Parcel service pipeline across existing and new sites
Define life cycle strategies and manage large service contract renewals
Drive upgrades and enhancements for existing installations
Design service concepts for new sites (site-based or remote support)
Identify and share sales leads from customer interactions
Lead upgrade and enhancement opportunities and own the full service sales cycle
Collaborate with the UK Parcel Service Manager on contract negotiations
Manage bid processes and align with customer expectations
Maintain proactive customer relationships through meetings and site visits
Lead and motivate cross-functional teams to ensure successful outcomes
Continuously seek improvement opportunities for internal teams and customers
Role Qualification and Skills
Degree in Business Administration, Engineering, Logistics, or a comparable qualification
Proven Years of experience in service sales/aftersales, ideally in logistics or technical services
Strong team player with the ability to build excellent rapport with customers
Excellent social, communication, and stakeholder management skills
Driven to win, results-oriented, and hands-on in approach
Strong problem-solving abilities and proactive mindset
Previous experience in Service Account Management is a plus
Preferred knowledge of the UK Parcel market and customer operations