Responsibilities
* Design and develop training data and realistic scenarios to improve AI driven customer service systems.
* Review, evaluate, and annotate customer interactions to enhance AI accuracy and response quality.
* Apply conflict resolution expertise to train AI models on empathetic and de escalation focused responses.
* Conduct regular quality audits of AI generated conversations to ensure human like and effective communication.
* Collaborate with product and engineering teams to identify gaps and optimize learning outcomes.
* Translate customer interaction insights into actionable recommendations for AI feature improvements.
* Stay current on customer service and AI best practices and apply them to model training workflows.
Requirements
* Proven professional experience in customer service roles.
* Excellent written and verbal English communication skills with strong attention to detail.
* Strong multitasking ability in fast paced remote environments.
* Demonstrated expertise in conflict resolution and customer de escalation.
* Ability to convert customer needs and pain points into structured AI training inputs.
* Comfort working with technology and learning new platforms quickly.
* Collaborative mindset with a focus on continuous improvement.
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