Customer Service Lead Bolton £35,000 This is a perfect role for inside sales/sales exec professionals in manufacturing businesses who love the customer contact but not the sales targets. As part of their strategy for customer retention and growth, this position is central to supporting customers on their journey from single or transational orders to repeat business with ongoing sales forecasts. The role will be responsible for developing customer experience, ensuring the best possible service from initial RFQ through to receipt of order. This role will see you liaise with design, production, procurement and logistics and will be the customer advocate in the business, giving you a unique opportunity to see tangible improvements in customer service and ultimately revenue, without the sales target pressure. To be considered you’ll need: * Experience of customer engagement within a manufacturing business * Good understanding of the levers of customer satisfaction * Be able to demonstrate an ability to work with diverse teams internally to align agenda’s for the benefit of the customer. Why apply? This is a new role to the business and it gives someone the chance to take ownership of the customer journey, thereby making a visible positive impact. This is a growing business supplying highly engineered components into growth sectors. The company offer modern working facilities, regular team social events, excellent training and development opportunities and are generally an all round great set of people to work with. About 1492 Search In a nutshell – We discover great people! Created with the belief that the process is just as necessary as the opportunity, we decided there was a better recruitment method. Working solely in the manufacturing and engineering industry, we work on retained projects to provide accountability for every hire we make with you. We connect candidates and hiring managers, provide in-depth project management plans and advise through up to date market research. No two hires are the same, and that’s why each project is adapted to your needs. We aim to take the stress out of the hiring process and focus on the job at hand! We aim to reply to all applications, successful or not, within 1 working week of applying for the role. If you are not happy with the service, please feel free to give us a call or drop us an email