Make a Real Impact as a Commercial Operations Manager
Are you a natural leader who's passionate about transforming and shaping a safe thriving commercial portfolio?
Do you thrive in a role where every day brings new challenges, opportunities, and the chance to make a meaningful difference?
If you blend technical know‑how, people leadership and strategic thinking—we'd love to hear from you
This could be the next big step in your commercial career.
This is a role with real influence — driving performance through data and insight, and working collaboratively across PCH and beyond to help shape the future of our communities.
About the role
At Plymouth Community Homes, we're committed to transforming our commercial portfolio of shops and garages and we're looking for an Operations Manager – Commercial who can help us deliver exactly that.
This is your chance to develop and lead a high‑performing team, develop innovative commercial solutions, and play a major role in reshaping our commercial portfolio with our commercial tenants, residents and to meet wider community needs.
What you'll be doing:
Form, motivate, lead, develop and a team of commercial professionals to deliver an exceptional commercial portfolio.
Use performance data and customer feedback to drive continuous improvement and deliver consistently high standards.
Work collaboratively with the Head of Commercial, colleagues, partners, and stakeholder groups to develop and bring strategic plans to life.
Act as a key point of contact for a wide range of internal and external stakeholders.
We're at the start of developing exceptional commercial portfolio management and transformation – and that's part of the appeal
We'd love to hear from you if you have:
Significant experience in commercial portfolio management – with an appetite for transformation.
Leadership confidence: you enjoy building strong, capable, motivated teams.
Technical understanding of building service, compliance, lease management and commercial portfolio best practice.
A knack for solving complex problems and driving continuous improvement.
Commercial acumen—entrepreneurial, comfortable with budget management, procurement and value‑for‑money decisions.
A collaborative, inclusive and people‑centred approach.
And above all, you care deeply about delivering an exceptional commercial experience.
About Plymouth Community Homes
We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
*We will not accept unsolicited applications or contact from recruitment agencies for this role.**
To Apply:
If you are interested in this fantastic opportunity, select Apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Louise Turner, Head of Commercial on
This post is not suitable for job share.
Shortlisting Date: 23rd / 24th February
Interview Date: 12th/13th March
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth