Product and Propositions Manager - Commercial Lending
About the business
Operating for over 150 years, with a physical presence in over 240 towns and cities throughout the UK, a business that puts their customers and 3,000 plus employees first.
They are committed to creating a lasting positive impact in the community and carry out business with an understanding of their impact on the environment and risks of climate change.
They have commenced a 5-year investment that will transform the way the organisation operates.
About the job
We all want to do the best we can for our customers and members, and in this role, you can play your part in delivering great propositions and products for them while getting some great exposure and some exciting challenges.
But it’s more than that, in this role you’ll be able to play a central role in the growth of the Commercial Lending Team and take advantage of some great investment and plans to build a great business for commercial customers.
About the role
* This is a role you can be proud of. You’ll need to be obsessed with the customer because, you’ll be responsible for identifying, prioritising, assessing, designing and delivering great customer-centric commercial propositions and product developments.
* Working with the wider Commercial Lending Team, you’ll help create customer insight led products that have a clear commercial benefit and address the target market needs. You’ll champion product development and changes, and work with stakeholders to gain buy-in and deliver change.
* You’ll take the lead in managing an ongoing portfolio of change and backlog and lead on the assessment of complexity/cost/impact of delivery and establish the business benefits. Alongside this, you’ll ensure that you are delivering this in line with Group strategy as well as in line with regulatory guidance.
About you
* You’ll have a good understanding of how financial products work and create value for the business and the customer.
* This’ll be coupled with a track record of creating an incredible stakeholder network and a good understanding of the wider industry and key competitors.
* Alongside this, you will have great experience of delivering change, you’ll be comfortable communicating at all levels of the business, and you’ll have a collaborative approach to making things happen.
* You’ll be an accomplished leader, with experience of leading, motivating and developing a team. Experience of doing this remotely would be beneficial, but by no means a pre-requisite.
* You’ll need to have a good understanding of lending on-boarding operations, ideally within commercial mortgages. This will be alongside proven experience of owning and delivering key loan application activities.
* You will be an excellent communicator, with outstanding negotiation and influencing skills with colleagues at all levels and the ability to manage difficult conversations with customers/colleagues.
* You will have some experience of continual process improvement and a mindset of challenging ways of working to ensure efficiency and excellent customer service.
* Alongside this, will be your approach to providing first class direct customer servicing and embedding this within a team, as well as experience of delivering a great service to brokers.
What’s on offer:
The business cares about people and that includes you. You’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. On offer is a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, the business can help make it work for you.
Development. The business wants you to feel challenged. Whatever your ambitions, they’re committed to helping you develop your skills and move ahead in your career journey. From day one, they’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. The business is passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you go the extra mile to help customers, you’ll fit right in and feel you belong.
Reward & Benefits:
In addition to a competitive basic salary, you’ll receive:
* Holidays. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
* Bonus. An annual discretionary bonus – when the business reaches its goals everyone is rewarded.
* Pension. The business knows how important it is to save towards the future, that’s why they contribute up 11% into your pension.
* Healthcare. Health and wellbeing are an important part of life, when you join, you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
* Other Benefits. Access to the businesses self-service benefits portal, where you can access a range of retail, hospitality and health discounts.