Join Our clients team as a Complaints Handler!
Location: Camden, Greater London (4 minutes from Camden Town station)
Contract Type: Temporary
Are you passionate about delivering exceptional customer service? Do you thrive on resolving issues and turning complaints into positive experiences? If so, we have the perfect opportunity for you!
About the Role:
As a Complaints Handler in our Customer Services division, you'll play a crucial role in providing a professional, empathetic, and responsive service to our clients customers. Your mission? To ensure that every feedback and complaint is handled with care and precision.
Key Responsibilities:
Manage a caseload of complaints, ensuring timely resolutions and adherence to policies.
Conduct thorough investigations, showing genuine empathy and understanding.
Collaborate with Heads of Services to identify areas for improvement.
Maintain accurate documentation on our clients CRM system, Salesforce.
Promote awareness of our clients feedback procedures across the organisation. What We're Looking For:
Empathy: A genuine desire to help customers and resolve their concerns.
Analytical Skills: Strong ability to investigate and identify root causes.
Communication: Excellent verbal and written skills, focusing on clarity.
Team Player: Collaborative spirit with a positive attitude.
Experience: Background in complaints handling & Housing!If you're ready to make a difference and help us enhance our customer experience, we want to hear from you! Apply today and be part of our dynamic team!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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