Migrant Help are currently looking for a Client Adviser to join their team based in Liverpool. You will join us on a full-time, fixed term until 31 March 2026 (with potential to be extended or made permanent). In return, you will receive a competitive salary of £29,498 - Increasing to £33,590 following successful completion of a 6 months probation period
About us:
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Client Adviser role:
Part of the Trafficking and Exploitation Survivors Service (TESS) team, the Client Adviser is a dedicated and rewarding role at Migrant Help. You will work engagingly with our diverse client group, most of whom will be entering the service having recently been through trauma. You will provide seamless professional support to service users, including advice and guidance and providing assistance with the completion of any relevant support applications.
If you have demonstrable experience working working sensitively with vulnerable people with with the ability to communicate complex information effectively, and are looking for an exciting role that makes a difference, we’d love to hear from you!
Key responsibilities of our Client Adviser:
Providing support to a caseload of survivors of human trafficking (known as clients), in line with the service’s Quality Management Framework, ensuring high-quality, survivor-centred support at all times
Managing a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
Arranging the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
Ensuring compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
Refering clients to health and specialist agencies as necessary
Supporting the process of clients being able to obtain employment and affordable housing, where appropriate
Collecting data and record efficiently as required
Providng telephone assistance and new referral meet and greet during unsocial hours on a rota basis (being part of the on call service – one week on call outside working hours, every few weeks)
Skills and experience we are looking for in our Client Adviser:
Experience of working in a Social Care setting and working with clients who present with complex needs, including mental health and substance misuse
Demonstratable experience of working face to face with members of the public
Demonstrable administrative and organisational skills Excellent computer skills, competent in the use of MS Office applications and specifically the ability to use Microsoft Excel to a good standard
Proven ability to prioritise and work on your own initiative whilst respecting boundaries
These are some of the benefits we offer
Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
Wellbeing support.
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 7th July 2025
If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you