Title: Operations Manager
Requisition ID: 11061
We have a fantastic opportunity for a Permanent experienced Operations Manager to join our Edinburgh Schools Account.
The successful candidate will bring previous experience as a facilities Manager or Operations Manager, with the capability to oversee a diverse portfolio of six school sites — including one high school, four primary schools, and one special education facility. This role requires strong operational oversight, relationship management, and the ability to coordinate both Hard and Soft FM services across multiple locations while ensuring consistent service delivery and compliance.
Experience with IOSH and PFI contracts is preferred.
The candidate will lead a proficient team comprising Engineers, Facilities Team Leaders, Cleaning Supervisors, and Caretakers. You will lead a team of around 11 direct reports, spending approximately 90% of your time on site to ensure strong operational oversight and effective team support. While the role is predominantly site‑focused, there is flexibility for some hybrid working where business needs allow.
The standard hours of work are 37.5 hours per week, Monday to Friday.
What You Will Do
* Manage operational performance in accordance with service level agreement.
* Managing relationships with customers to achieve high levels of customer satisfaction.
* Be the point of escalation in respect of all customer issues.
* Attend monthly meetings with school business managers and client.
* Responsible for the delivery of revenue targets through effective budget management.
* Manage service delivery to ensure all KPIs are met.
* Manage supply chain to ensure works are carried out on time and in budget.
* Direct line management for team of caretakers and cleaning staff.
* Accountability for H&S culture via delivery of toolbox talks, safety bulletins, etc.
* Carry out monthly compliance audits in both hard FM and cleaning.
What You Will Bring
* Operations management experience and KPI delivery is essential.
* Experience and knowledge of the management and provision of hard & soft FM services for a multi‑site operation.
* Experience in the development and implementation of service delivery plans, policies, procedures/process, and systems enhancement for hard & soft FM services.
* Knowledge of legal/regulatory requirements relating to premises health and safety support services, including fire risk assessments, legionella, asbestos, control of contractors, CDM and workplace assessments.
* Excellent planning and organisational skills.
* Ability to develop and maintain productive working relationships with all stakeholders.
* Proficient in creating and executing policies, as well as establishing and managing operational systems and procedures.
* Ability to constructively challenge proposed operational and workplace needs to ensure efficient and effective use of resources.
* Capability to effectively handle task priorities within a dynamically evolving setting.
* Excellent IT skills, including the use of CAFM system (Concept Evolution) and Microsoft Office.
* UK driving licence essential.
Benefits
* Competitive annual salary with potential for yearly reviews.
* Career growth and advancement opportunities.
* Comprehensive training, including fully funded leadership programmes.
* At least 24 days holiday plus bank holidays, with the option to buy further days.
* Generous pension scheme with extra contributions from Amey.
* Flexible benefits such as insurance, Cycle2Work scheme and discounted gym membership.
* Access to exclusive discounts from retailers and healthcare services.
* Social impact days: two per year for volunteering and fundraising.
* Family‑friendly policies for new parents or those caring for a dependent.
* Membership of affinity networks that support diverse communities.
* Company car.
Legal and Equality
Amey is committed to safeguarding and promoting the welfare of children and young people and requires all staff to demonstrate this commitment in every aspect of their work. You will be required to undergo an enhanced PVG check before commencing employment.
We welcome applications from a diverse range of candidates. As a disability‑confident leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age.
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