Role Profile:
1. Working within a busy office in the Customer Service team you will report into the Customer Services First Line Manager and the Admin Manager.
2. Your main duties will consist of processing and answering e-mails/ calls from, internal and external, customers, monitoring 3rd party haulier deliveries and effectively manage investigations through from start to completion.
3. Updating and maintaining live Excel documents with customer queries
4. You will maintain effective relationships with customers, the team and other functions to ensure excellent customer service is achieved
5. You will ensure that Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s) are met and, where possible, exceeded
6. You will help with introducing, implementing and supporting innovative ideas, changes and solutions
Experience & Qualifications:
7. Previous customer service experience preferred.
8. Experience with WMS (Warehouse Management systems) preferred
9. Proficient in MS Office applications. Excel, Outlook
10. Excel knowledge with experience of maintaining fairly complex spreadsheets.
11. Excellent analytical skills with a keen eye for detail
12. Excellent communication skills written and verbally
13. Ability to work to deadlines and under own initiative
14. Ability to manage and succeed in a very demanding environment
15. Ability to prioritise tasks effectively and manage time efficiently in busy periods
Our Culture & Benefits
In addition to generous pay, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.
Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.
Be a part of our values; We’re Thoughtful, We’re Aiming High and We’re Prepared.
Our Commitment
We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application.
Apply now!
So, if you think you have what it takes and want to be part of a supportive and friendly team, we can’t wait to hear from you!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.