Location
Belfast
Salary
Up to £29,856.80 per annum including company vehicle and fuel card or £3,500 company car allowance
Contract
Full time – Permanent, 40hrs per week, Monday to Friday
Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears works in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
Position
Housing Support Officer
About The Role
We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right‑to‑work application process with the Home Office. You will provide practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. The role requires resilience, empathy and people focus.
The role is responsible for delivering a high‑quality housing management and support service to service users, combining property management with person‑centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. Responsibilities include coordinating move‑ins, move‑outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks.
Role Criteria
* Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
* Provide practical and emotional support to individuals and families
* Identify needs and put in place support packages to promote independence
* Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours
* Carry out risk assessments and maintain accurate records for audits and compliance
* Communicate effectively with colleagues, service users, local authorities, and partner organisations
* Maintain professional boundaries while being approachable, empathetic, and supportive
* Work independently, showing resilience and initiative
* Flexible and willing to travel between sites
* Hold a full UK driving licence
Benefits
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day
* Volunteering Leave – paid volunteering in the community
* Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, share save scheme and more
* Family‑friendly policies
* Company vehicle and fuel card
* Access to EAP counselling sessions
Eligibility and Checks
All candidates must have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. Background, identity, and security checks are required before commencement of employment.
EEO Statement
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer and provide equal opportunities for all. We proudly support the Armed Forces Covenant.
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