Receptionist
Newport
Isle of Wight
£12.21 per hour
Temp-ongoing
Pertemps Isle of Wight are currently recruiting for a Receptionist to join our Client Based in Newport.
Responsibilities for this receptionist role:
- Meeting and greeting clients, patients, families and other visitors
- Ensuring waiting area remains a calm, welcoming and a clean and tidy environment
- Coordinating repeat prescription requests, ensuring doctors complete these in a timely so clients have adequate supplies of medication
- Managing prescriptions across all ADHD medication management services including logging and ensuring there is an audit trail for each prescription
- Processing prescriptions and ensuring adequate communication with clients in regards to the progress of their request.
- Ensuring printed prescriptions are scanned, uploaded to EMIS, and posted to the client/pharmacy in a timely manner.
- Raising invoices for prescriptions as required.
- Monitoring the number of prescription requests received and liaising with the team lead to ensure adequate availability of writing slots.
- Escalating enquiries from patients in relation to medication including concerns and reports of side-effects.
- Liaising with ADHD clinic coordinator in relation to available supply of FP10s, medical equipment supply, service and calibration.
- Keeping EMIS up to date with pharmacy, GP and medication details.
- Dealing with patient enquiries in relation to their prescription request.
- Carrying out audits in relation to the ADHD service and prescription administration.
- Ad hoc administrative tasks as required by the service.
Requirements for the receptionist role:
- Must have a basic DBS check
- Experience of working within a customer focused administration role
- Excellent interpersonal & judgement skills.
- Experience of working to KPI targets and tight deadlines whilst balancing competing priorities within a busy environment
- Ability to work under pressure
- Committed to providing the best quality
- Outstanding communication skills
- Able to establish and maintain productive professional relationships with colleagues