Wavenet are a telecoms and technology company headquartered inSolihull.We’rea communications company with a differenceand recognised as a leader in our field.
Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, Wavenetis a trusted supplier of voice, data, cloud,security,and mobile solutions to thousands of businesses across the UK.We have around600passionate colleagues working within our business,supporting ourever-growingcustomer’s needs.
We have doubled the size of the business in the last 18 months and have plans to increase our growthfurther.We’veundertaken three acquisitions recently, and tomaintainour market position, we need to ensure that we continue to bea great placeto work, a company that people want to build their careers in, providing a platform for further company growth.
Job Description
As a3rdLine Service Desk Engineer, you are the point of escalation within the Support team. You support2ndLine Engineers and deal with technical issues escalated to you. Your role involvesmaintaininghigh standardsfor clientspurchasingmanaged services, covering various IT areas like desktop, servers, visualisation, security, and more.You'llprioritise issues, communicate effectively, and ensure resolution within SLAs.
Qualifications
Skills / Interests Required:
Ability to manage multiple priorities and meet SLAs.
3 years of experience on a Helpdesk.
Ability to work independently and prioritize tasks effectively.
Interest incloud technologies.
Excellent problem-solving skills and attention to detail
Experience Required:
Previousexperience with a ticketing system.
Strong knowledge of Windows OS 10 and 11
Troubleshooting connectivity issues includingfirewalls,vLANS,VPN, WAN & WIFI.
Experience with Web filtering products – LGFL,Smoothwall,Sonicwall, Websense,netsweeper
Windows Server deployment and troubleshooting.
Experiencing managing monitoring systems such as PTRG, Datto.
Storage solutions such asDatacore, VSAN, Nexans.
Strong technical knowledge of hardware and software troubleshooting
Strong Understanding of Microsoft 365(Azure, Intune)
Strong knowledge of desktop support principles and best practices
Experience withfirewallproducts. (SonicWall,NetSweeperand FortiGate)
Experience with Windows Server administration.
Experience managing Backup Solutions. (Veeam,Redstorand OBM)
Virtualisation – VMware,HyperV.
3 Years’ experience on a Help Desk.
Previousknowledge or experience within the education sector or school highly beneficial
Previousexperience with on-prem Exchange and Exchange Online.
Network security and cyber security.
Experience with Sophos Enterprise Console and other managed antivirus systems
Knowledge of mobile devices (iOS, Android) and their integration with Windows networks
Additional Information
1) 25 days holiday rising to 28 days after 3 years service
2) Enhanced Maternity and Paternity pay
3) Referral Bonus – Recommend a friend
4) Incentives (Google/TrustPilot)
5) Salary sacrifice pension scheme
6) Salary sacrifice - Cycle to work scheme
7) Salary sacrifice - Electric car leasing scheme
8) Benefits Platform
9) Employee Assistance Programme
10) Death in Service benefit of 3 X basic salary
11) Private Medical Insurance after completed probation
Job Location
#J-18808-Ljbffr