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2nd line support engineer required. Our client is a small UK based IT organisation who pride themselves on providing a professional IT Support Service across Sussex.
They are now looking for an experienced 1st / 2nd line engineer to join their team based in Newhaven.
Position Overview
* Resolving IT support issues with a pressurised environment
* Managing work queues and prioritising IT support queries
* Ensuring customers support issues are logged and recorded with sufficient detail
* Troubleshooting / network connectivity
* 50% office based, 50% on-site
* Install, upgrade, support and troubleshoot IT Hardware
* Will need to be DBS checked
Position Requirements
* Experience in an IT support role
* Active Directory
* VoIP Technologies
* WordPress, HTLM and CSS is desirable
* Good network knowledge (setting up routers, wireless networks, DNS & DHCP)
* Knowledge of Office 365 & servers
* Knowledge of networking and virtualisation
* Full UK clean driving license
Position Remuneration
* Monday to Friday 9am – 17:00pm
* 25 days holiday including bank holiday (extra day off each year of service)
* Pension Scheme
* Company events
* Pool car available for any trips
* Udemy business account / upskill & courses regularly
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