Job description:
Fulfilment Operations Assistant
Location: Waterlooville | Permanent
Reporting to: Fulfilment Operations Supervisor
Giftpro is a leading hospitality gift voucher platform, powering beautifully branded gifting experiences for some of the UK's best-known hospitality brands. Following our move to Waterlooville, we're growing our operations team and are looking for a Fulfilment Operations Assistant to support the day-to-day printing, packing, and dispatch of our physical gift vouchers.
This is a hands-on role at the heart of our customer experience, particularly during the busy festive peak. You'll work closely with the Fulfilment Operations Supervisor to ensure every voucher is delivered accurately, on time, and to the high standards our customers expect.
What you'll do
Print, pack, and dispatch physical gift vouchers according to daily schedules
Ensure all orders are accurate, quality-checked, and dispatched on time
Support peak-period volumes alongside the Fulfilment Operations Supervisor
Maintain a clean, organised, and efficient fulfilment workspace
Monitor stock levels of vouchers, envelopes, and packaging materials
Assist customer service teams with fulfilment, stock, and product queries
Flag fulfilment issues, delays, or stock shortages promptly
Follow all fulfilment, quality, and health & safety processes
Support continuous improvement initiatives within the fulfilment operation
What you'll bring
Experience in fulfilment, warehouse, operations, or production environments
Strong attention to detail and commitment to accuracy
Ability to work efficiently with repetitive tasks while maintaining high quality
Basic IT skills and confidence using internal systems
Ability to meet deadlines and manage workload during busy periods
Clear communication skills and team-focused approach
Desirable: Experience with print, packing, postal dispatch, stock control, seasonal peak periods, or gifting/hospitality/e-commerce environments.
Why Join Us?
Competitive salary + benefits
25 days holiday + your birthday off
Private medical insurance (Bupa) & health cash plan
Life assurance & income protection
Enhanced parental leave & family wellbeing support
Perkbox discounts & perks
Generous pension contributions
Hybrid working model
This is a key operational role in a growing business, offering the chance to develop your skills and make a real impact in a busy, customer-focused environment.