Our mission is to be both the Technology Partner and Employer of Choice to the UK General Insurance market. Our people are placed at the heart of this, and diversity, equality and inclusion are central to everything we do.
We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for several pledges and programmes designed to support and nurture our people.
No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun, and fulfilling place to work.
About the role
We’re looking for an Internal Communications Manager to lead the development and delivery of internal communications across Open GI, supporting both employee engagement and the successful delivery of business transformation and change initiatives.
This is a hands‑on role combining strategic thinking with delivery. You’ll act as a trusted advisor to senior stakeholders while also creating clear, engaging communications that help colleagues understand what’s changing, why it matters, and what it means for them.
You’ll also lead and develop an Internal Communications Executive, ensuring a consistent, high‑quality approach across all communications activity.
Your key responsibilities
Strategy & stakeholder partnership
* Develop and deliver the internal communications strategy aligned to business priorities
* Act as a trusted advisor to the CPO and senior leadership team on communication approach and messaging
* Partner with stakeholders across the business to shape clear, consistent and engaging communications
* Influence and challenge stakeholders to ensure clarity and effectiveness of messaging
Change & transformation communications
* Lead internal communications for business transformation and change initiatives
* Partner with programme, technology and people teams to develop communication plans that support adoption and minimise resistance.
* Develop clear and compelling change narratives aligned to organisational strategy
* Support leader‑led communication through briefing materials, toolkits and cascade approaches
Content & channel delivery (hands‑on and through team)
* Create and deliver high‑quality internal communications across a range of channels, including written, visual and multimedia content
* Ensure consistency of messaging and effective use of team resources, including delegation to the Internal Communications Executive
People leadership
* Line manage and develop the Internal Communications Executive, providing clear direction, coaching and support
* Set priorities and manage workload across the team to balance strategic and delivery requirements
* Foster a collaborative and high‑performing team environment
* Support employee engagement and EVP activity, ensuring communications reflect the organisation’s culture, values and priorities.
Measurement & continuous improvement
* Use data and feedback to measure effectiveness and continuously improve communications
Channels & governance
* Oversee internal communication channels ensuring clear governance, consistency and effectiveness.
* Handle internal communications responses to crisis situations
Requirements
Experience
* Proven experience in an internal communications role, ideally within a complex or fast‑paced environment
* Experience supporting or delivering communications for change or transformation initiatives
* Experience working with senior stakeholders and leadership teams
* Experience managing or mentoring others (or readiness to step into a line management role)
Skills
* Strong stakeholder management and influencing skills
* Excellent written and verbal communication skills
* Ability to translate complex information into clear, engaging communication
* Strong content creation capability across a range of formats (written, presentations, basic multimedia)
* Strong organisational skills with the ability to manage multiple priorities
* Ability to operate at both a strategic and hands‑on level
* Ability to handle sensitive information with discretion and professionalism
* Strong awareness of different audiences and ability to tailor communication style accordingly
* A flexible and pragmatic approach, adapting communication methods as needed
* Comfortable working across a multi‑site organisation and engaging with stakeholders at all levels
* Forward‑thinking, with a proactive and continuous improvement mindset
* Comfortable operating in a changing environment
Qualifications
* GCSE English and Maths (or equivalent) at grade C or above (essential)
* Educated to a business degree or relevant subject (advantage)
Mission and Values
* Accountability: We own our actions and shape our success on the results we deliver
* Innovation: We tackle challenges with fresh thinking and bold ideas
* Teamwork: We work together, recognising we can’t do this without each other
* Trust: We build trust on integrity, transparency and mutual respect
Benefits package
* Salary up to £65,000 depending on skills and experience
* Company pension
* Bonus opportunity
* Life assurance and critical illness cover
* Cycle to work scheme
* Perkbox – an exclusive platform offering a wide range of discounts and benefits
* Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
* Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
* Social clubs – whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together
* Wellbeing – wills at work scheme, employee assistance programme and mental health first aiders
This is a hybrid position requiring in‑office attendance at our Worcester location twice a week.
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