Head of Hotline
Location: Cambridge
Salary: Competitive
In 1996 the organisation was founded with four staff members and a determination to do what’s right; they assessed 26 reports in their Hotline that year and found two instances of child sexual abuse imagery.
Today, the assessment of more than over 2.1 million reports has led to the successful removal of millions of child sexual abuse images and videos across more than 1.2 million illegal webpages globally.
The Role
Reporting directly to the Hotline Director, the Head of Hotline will lead the effective delivery of their services. This role involves shaping and executing departmental strategy, mitigating operational risks, and upholding service standards that reflect their mission and values.
A key focus is the promotion of best-practice staff welfare, especially for those exposed to sensitive material across analyst and Taskforce teams. The role includes coordinating IT project delivery, setting performance targets and KPIs, and driving innovation in Hotline services.
As a senior representative of the organisation, the manager will engage with UK and international law enforcement, external stakeholders, and the media, while also ensuring the Hotline Director remains informed of key developments, opportunities and challenges.
Skills and Qualifications