2ndLine Support Consultant
£26,000 - £30,000
Princes Risborough
turn IT on are looking for an enthusiastic, self-motivated and talented 2ndline Support Consultant to join our Service Desk team based at our Princes Risborough office.
As a 2ndLine Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1stline team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across turn IT on to work to resolve incidents.
Responsibilities
* Provide second line support for schools, deliver outstanding levels of customer service and support.
* Liaise across 2nd/3rdline teams.
* Support and mentor 1stline team by providing guidance and instruction on resolving technical queries.
* Proactive response to ICT emergencies.
Skills/Abilities
1. Excellent communication skills both written and oral, ability to communicate with both technical and non-technical end users.
2. Proactive and motivated approach to customer service.
3. Logical and structured problem-solving skills.
4. Strong technical troubleshooting skills, able to work collaboratively with third parties to resolve software/hardware issues.