Job Title: Receptionist – Head Office
Location: Planet Education Network (PEN) – Head Office
Salary: £28,000 per annum
Employment Type: Full-Time | On-Site
About Planet Education Network (PEN)
Planet Education Network (PEN) is a dynamic and growing organisation dedicated to supporting the delivery of high-quality education. Our Head Office serves as the operational hub for internal teams, external stakeholders, and student-facing services. We are committed to maintaining a professional, welcoming environment that reflects our values of integrity, service, and excellence.
Role Overview
We are looking for a professional, organised, and approachable Receptionist to join our Head Office team. As the first point of contact for visitors, staff, and students, the Receptionist plays a key role in ensuring a smooth and efficient front-of-house operation. This position also involves light administrative duties, meeting room coordination, stock control, and general support to senior management.
Key Responsibilities
Reception & Visitor Management
* Greet all visitors, students, and staff in a courteous and professional manner.
* Manage incoming calls and emails, redirect queries as appropriate.
* Maintain a clean, organised, and welcoming reception area.
* Issue visitor passes and monitors access in line with security protocols.
Student Direction & Access
* Provide students with clear directions to their assigned university floor or department.
* Offer general guidance on finding the correct office, classroom, or course-related area.
* Ensure students sign in where required and have appropriate access.
Meeting Room & Office Coordination
* Manage bookings and setup of meeting rooms.
* Ensure rooms are clean, well-equipped, and ready for use.
* Assist with meeting logistics including refreshments and materials when needed.
Support to Senior Management
* Provide basic administrative support including document handling, scheduling assistance, and internal coordination.
* Maintain professionalism and discretion when handling sensitive information.
Stock & Supplies Management
* Monitor stock levels of office supplies, stationery, and refreshments.
* Keep accurate inventory records and manage replenishments efficiently.
General Administrative Support
* Perform routine administrative duties such as photocopying, scanning, filing, and data entry.
* Support internal communications and assist with organising office events or staff meetings.
* Coordinate courier services and incoming/outgoing mail.
Health, Safety & Office Compliance
* Ensure compliance with health and safety procedures in reception and shared spaces.
* Report any facilities issues or safety concerns to the appropriate department.
* Support emergency and evacuation protocols when necessary.
Candidate Requirements
Essential
* Previous experience in a receptionist minimum 1 year, administrative, or customer-facing role.
* Excellent verbal and written communication skills.
* Strong interpersonal skills with a professional and friendly approach.
* Highly organised with good time management and attention to detail.
* Proficient in Microsoft Office (Word, Outlook, Excel).
* Ability to handle multiple tasks efficiently in a fast-paced office environment.
* Professional appearance and attitude.
Desirable
* Experience in an educational or corporate setting.
* Familiarity with basic front-desk systems and visitor protocols.
What We Offer
* A professional and supportive working environment.
* A key role within a respected and growing organisation.
* Opportunities for growth and development.
Benefits
* Annual leave (7.2 weeks)
* Workplace pension scheme.
* Company Sick Policy.
* Statutory maternity/paternity pays.
* Career development opportunities
* Training and self-development opportunities.
* Gym membership discounts
* Retail discount schemes
* Cinema discounts
* Grocery discounts
* Cycle to work
* Investing and savings opportunities
* Financial wellbeing – personal debt advise.
* Financial wellbeing education
* My Mind Pal (mental fitness)