Job overview An opportunity has arisen for a Bank Front of House Support Receptionist to join our friendly administration team. Our receptions are open & staffed between 09:00 and 17:00 Monday to Friday. Full and part cover will be considered on a day by day basis. The post holder will be required to provide cover for reception duties at 3 sites across Swindon, training will be provided at each site Main duties of the job The post holder will provide ad hoc front of house support services including meeting and greeting service users and visitors, answering telephone calls, and making room bookings for staff. We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Attention to detail and ability to multitask under pressure are skills that are vital in this busy role. Previous experience of working in a reception environment is required; there will be administrative tasks within the role requiring PC skills. Working for our organisation We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust)a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care. At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger. Detailed job description and main responsibilities You will be supported in your role by the Swindon Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team. The Bank Receptionist will provide assistance as required depending on service need. As well as acting as a first point of contact both face to face and over the telephone, the role will include general administrative duties and use of bespoke systems to book rooms for staff members. A willingness to work at other receptions in Swindon, Sandalwood Court, Victoria centre and Chatsworth house would be an advantage. In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more. Training will be provided in respect of the role. Person specification Skills and Experience Essential criteria Excellent /Communications skills Good IT skills - competent in MS Excel, Word, Outlook and Internet Experience of general office and administrative procedures Experience of working in a team Flexible working willingness to work over 3 sites Desirable criteria Previous reception experience Able to organise and prioritise own workload We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ communities, people with 'lived-experience' of mental health conditions and people living with disabilities,- we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities). We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users. Click here to view our