Job Advert
Location: London, hybrid
Salary: Competitive + Benefits
Role type: Permanent
Hours: 35 hours
PURPOSE OF THE JOB
To provide a claims handling service to MDU & DDU members who are the subject of a clinical negligence claim.
KEY ACTIVITIES/ACCOUNTABILITIES
* Responsible for handling own caseload within defined limits of authority & strictly in accordance with Claims Handling Protocol.
* Provide support for other members of the claims handling team & contribute to a positive team culture.
* Work at all times with full knowledge of, & in accordance with, the CHU Protocol and the regulatory framework e.g. the Financial Services Act & the Data Protection Act.
* Provide assistance & guidance to members during the claims handling process.
* Develop & maintain a good working knowledge of current technical & legal developments relevant to the work of the Claims Handling department.
* Participate in educational activities within MDUSL & keep a record of training/educational activities.
* Any other duties for MDUSL that are within the post holder's capabilities.
QUALIFICATIONS & EXPERIENCE
* Basic knowledge of the Civil Procedure Rules
* Ability to absorb and understand clinical aspects of medicine & dentistry to a level that can be applied to claims handling
* Experience in the use of Microsoft Office
* Experience of MDU systems, in particular Profile & COMPASS
JOB RELATED COMPETENCIES – knowledge, skills and attitude (personal, managerial and technical)
Personal/General
* Good oral & written communication
* Able to adapt & work under pressure, prioritising as necessary
* Supportive of other team members
* Able to absorb and retain a variety of information with the aim of increasing knowledge & developing self in claims handling role
* Demonstrates high standards of customer service
Technical
* Basic understanding of Civil Procedure Rules
* Knowledge of/interest in clinical aspects of medicine & dentistry
* Adherence to the MDU Claims Handling Protocol
* Knowledge of in-house IT systems, particularly COMPASS & Profile
* Experience in the use of Microsoft Office
KEY OUTPUTS/PERFORMANCE MEASURES
* Actively managing claims & maintaining case files in good order.
* Ensuring case files are adequately reserved & reviewed in accordance with Claims Handling Protocol.
* Compliance with Complaints Procedure.
* Determination of policy coverage & adherence to protocol for referring coverage issues.
* Control & minimise indemnity payments & defence costs.
JOB CONTEXT
This position requires the post holder to manage a portfolio of low value claims, using entry level technical skills to achieve the optimum result on each case. Adherence to legislative requirements & service standards is essential. The post holder must be flexible, self-motivated & able to work as part of a team.