CCTV, Fire and Access Control Field Service Engineer
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Schneider Electric has a great opportunity for the right person to join our Bristol / Cardiff Team as a Field Service Engineer in our Security business.
Mission
In this role you will join an experienced team supporting a diverse and exciting customer base, including landmark Airport, Shopping Centre, Pharmaceutical and Manufacturing. You will deliver Security support to an allocated base, provide a proactive approach, develop meaningful relationships with customers and help drive the service transformation and software solutions.
Your Responsibilities
* Provide Security (CCTV, Access control and Fire) support to your allocated customers
* Embed and follow Safety as our No.1 priority with adherence to HSE policies, ensuring requirements are met with the regular review and submission of RAMS, POWRAs, use of PPE and Near Miss reporting
* Operate within Schneider Electric policies and guidelines to ensure a safe and responsible manner with a zero‑tolerance approach to unsafe behaviour
* Take ownership of your customer base to meet or exceed our contractual requirement and deliver a best in class service with a high customer service (CSAT) score
* Work closely with the customer to identify operational issues that can be resolved
* Provide clear and concise service visit reports (SVRs) that demonstrate the value of Schneider Electric
* Understand the region’s financial commitments and work with the Service Operations Manager to deliver on Field Quote orders, proactively identifying solutions for improvements, energy savings, upgrades or repairs
* Advise and assist the Service Operations Manager / Sales Team with larger opportunities
* Take part in the team call‑out rota and support other members of the team where possible
* Embrace and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards
* Continue to develop your technical and industry knowledge through the Schneider Electric training school and keep abreast of technological developments
About You
* Qualified in relevant discipline (Engineering/Electrical). Candidates with equivalent level of experience will also be considered
* Have previous experience in a Field Service environment, looking after customers
* Motivated individual who would be willing to learn about the product range Schneider Electric can offer its customers
* Able to work independently without supervision
* Fluent in English (written and verbal)
* Hold a full driving licence
What We Offer You
Competitive salary & bonus scheme, company car, 28 days annual leave + public holidays, holiday buy & sell programme, pension scheme, employee share ownership programme, various health & wellbeing support options, gym flex, open talent market internal mobility opportunities and more.
Apply Now
Please submit an online application to be considered for any position with us.
Equal Opportunity Employer
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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