“Perfume is a living experience.” —Thibaud Crivelli, Founder.
Maison Crivelli is a French luxury fragrance Maison created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world.
With a constant spirit of adventure, the Maison partners with the best perfumers to propose disruptive fragrances which surprise and invite to lose one’s bearings.
Present in 46 countries and over 450 points of sale, the Maison is one of the fastest growing in the category.
The UK subsidiary is one year old, and this is the perfect time to join fast paced, hyper growth and truly entrepreneurial adventure.
The purpose of the Retail Excellence Coach is to inspire, elevate, and empower our retail teams to deliver exceptional client experiences grounded in deep product knowledge and a passion for our olfactory universe.
Reporting to the Regional Business Manager, this field-based role is pivotal in driving excellence in customer service, coaching and developing our teams, and contributing to the commercial success and brand storytelling across all regional Maison Crivelli retail spaces.
This role will be based from Manchester or Birmingham with regular travel (approximately 3–4 days per week) across the North area.
Key Responsibilities
* Coach Maison Crivelli brand ambassadors and retail partners to deliver an immersive, sensorial client experience that reflects the brand's ethos.
* Support business growth at point of sale by ensuring consistent execution of in-store activations, services, and brand animations.
* Conduct regular store visits to assess and elevate the client journey, sales techniques, storytelling, and product knowledge.
Education & Coaching
* Deliver in-store coaching and development sessions focused on Maison Crivelli’s unique fragrance universe, ingredients, and creation stories.
* Facilitate onboarding and continuous learning sessions to ensure retail teams remain engaged and knowledgeable.
* Champion a culture of curiosity, self-led learning, and retail excellence in collaboration with the Team Leaders and Business Manager.
* Ensure the proper application of visual merchandising guidelines to enhance in-store impact and support the brand’s storytelling.
Training Events & Brand Immersion
* Support the planning and execution of immersive retail training events for internal teams and external partners (from retailer own bought to personal and private shopping teams).
Strategic Collaboration & Reporting
* Partner with Business Manager and Marketing & Training Coordinator to build and review regional training strategies and tailor actions to local needs.
* Track and measure the impact of training and coaching initiatives, adjusting where necessary to ensure continuous improvement.
* Use performance metrics (e.g. sales uplift, mystery shop results, team engagement, and internal store feedback) to assess the impact of coaching and inform future development strategies.”
Key Stakeholders
Internal
* Retail Brand Ambassadors
* Regional Business Manager
External
* Private & Personal shopping teams
Profile
* Proven experience in the luxury fragrance or beauty sector, with a strong retail background.
* Skilled in one-to-one coaching, team development, and client journey enhancement.
* Strong presentation and communication skills, confident in engaging with diverse audiences including retail partners, press, and VIPs.
* Fluent in English; additional languages are a plus.
* Highly self-motivated, organized, and adaptable to a fast-paced and evolving brand environment.
* Passionate about niche perfumery and eager to share and deepen knowledge of olfactive artistry.
Why Join Maison Crivelli?
At Maison Crivelli, we are guided by four core values: insatiable curiosity, a thirst for daring adventures, relentless attention to detail and to others, and absolute integrity.
We are committed to:
* Innovation – Each fragrance is a bold composition inspired by real-life experiences, using unique combinations of raw materials.
* Authenticity – Our perfumes are phthalate- and colourant-free, cruelty-free, vegan, and certified by toxicologists in line with all regulations.
* Sustainability – From eco-conscious packaging to supporting ethical sourcing and sustainable production practices globally.
* Ambition – We aim to become the most surprising haute parfumerie house and inspire individuals to explore every facet of their personality.
Diversity & Inclusion
Maison Crivelli is proud to be an equal opportunity employer. We welcome applicants from all backgrounds, regardless of disability, gender, race, religion, belief, sex, or sexual orientation.
What We Offer
We offer a competitive salary, generous commission structure, private healthcare, uniform allowance, employee discounts, quarterly product allocation, and a comprehensive annual leave allowance.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Sales, Customer Service, and Business Development
* Industries
Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at Maison Crivelli by 2x
Get notified about new Retail Manager jobs in Manchester Area, United Kingdom.
Manchester Area, United Kingdom 1 week ago
Manchester, England, United Kingdom 6 days ago
Greater Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 3 weeks ago
Trafford Park, England, United Kingdom 5 days ago
Altrincham, England, United Kingdom 2 weeks ago
Greater Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 1 week ago
Greater Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Store Manager – Manchester Trafford Centre Accessorize
Manchester, England, United Kingdom 5 days ago
Store Manager - Manchester Arndale Accessorize - New Store Location Opening Soon!
Manchester, England, United Kingdom 2 months ago
Trafford Park, England, United Kingdom 4 days ago
Wigan, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 1 week ago
Greater Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr