About Us
Golden Jubilee University National Hospital, our Patient Coordination Centre plays a vital role in supporting safe, efficient and timely patient care across Scotland. Working closely with NHS Boards, Independent Sector partners and Elective Centres, we coordinate the patient journey from referral through to treatment, ensuring national waiting time guarantees and clinical pathways are delivered smoothly and professionally.
You will be joining a supportive, collaborative team where excellent patient experience and operational efficiency are at the heart of everything we do.
About the Role
We are looking for a Patient Coordination Centre Waiting List Coordinator/Team Leader to join our existing PCC team. In this role, you will:
* Coordinate all administrative activities relating to patient referrals from NHS Boards, Independent Sector sites and Elective Centres across Scotland.
* Schedule all patient hospital appointments and admissions.
* Coordinate pre operative assessment clinics, ward admissions, theatre procedures and diagnostic/interventional cardiology appointments.
* Ensure patient pathways run efficiently while maintaining accurate records across multiple clinical systems.
* Work closely with clinical teams, managers and other PCC colleagues to support the timely delivery of the Treatment Time Guarantee and national waiting time standards.
This is a varied, fast paced role that directly impacts the patient experience and plays a key part in supporting national access targets.
The role operates on a 5 over 7 shift pattern (Sunday to Sunday), with shifts between 08:00–16:00, 09:00–17:00 and 10:00–18:00.
About You
You will bring a strong blend of accuracy, communication skill and patient focused professionalism to this role. Essential criteria include the ability to communicate confidently with a strong customer care approach, stay organised and accurate under pressure, handle sensitive information with tact, discretion and an understanding of Data Protection requirements, work effectively within a healthcare environment, remain flexible to service needs, and use Microsoft Office confidently with good numeracy, literacy and typing skills.
Why Join Us?
You'll be part of a nationally important service that improves the patient journey and supports clinical teams across a wide range of specialties. This is a great opportunity to develop specialist coordination skills and contribute meaningfully to patient care on a Scotland wide scale. If you’re motivated, organised and passionate about delivering high quality administrative support, we’d love to hear from you.
NHS Golden Jubilee is open to considering flexible working options for this role.
This vacancy may close early if a high volume of applications is received so please apply early to avoid disappointment.
As a disability confident leader we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process please refer to the job pack for more information.
NHS Golden Jubilee encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
Details on how to contact the Recruitment Service can be found within the Job Pack.
Certificate of Sponsorship
In line with the current UK Immigration Rules, this post does not meet the eligibility criteria for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health & Care Worker Visa. Overseas nationals should review alternative immigration options before applying for this role. Further information: www.gov.uk/browse/visas-immigration. Visas and immigration - GOV.UK
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