Location: Redditch, Worcestershire - Permanent/Full Time/Hybrid
Security Clearance: SC minimum, potentially progressing to DV
Are you ready to take your operational and leadership experience into a critical role supporting secure communications for defence and government customers?
We are looking for a Communications Service Manager to lead the delivery of mission-critical communications support services. In this role, you will ensure resilient, compliant, and cost-effective service delivery across technical support, maintenance, spares, and accreditation, acting as the primary interface between our customer, internal teams, and key partners.
Why this role matters
* You will oversee services that keep defence and secure operations running smoothly.
* You will apply your leadership and technical expertise to manage teams, drive service excellence, and influence future capability development.
* You will be part of a role that directly impacts operational success, supporting MoD, government agencies, and high-security environments.
The Role – What you will be doing
* Leading end-to-end delivery of communications support services, ensuring SLAs, KPIs, and contractual commitments are met.
* Acting as the primary operational interface with customers and stakeholders.
* Managing technical support, maintenance, spares, and obsolescence planning.
* Driving continuous service improvement, using data, feedback, and trend analysis.
* Supporting service mobilisation, ITT/bid responses, and forward planning.
* Ensuring compliance and accreditation across all technical and operational areas.
The Person - Who we are looking for
You are an experienced service delivery professional with a strong operational mindset, ideally with military or defence communications experience. You thrive in high-stakes, mission-critical environments, and enjoy leading teams to deliver results under challenging conditions. You bring:
* Proven experience managing complex service delivery in technical, communications, defence, or secure systems environments.
* Strong knowledge of SLAs, KPIs, SoR-driven requirements, and ITIL or equivalent service management practices.
* Excellent stakeholder management and communication skills.
* A structured, analytical approach to compliance, operational risk, and continuous improvement.
What Would Set You Apart
* Experience with secure or mission-critical communications systems.
* Familiarity with accreditation frameworks, JSPs, and Defence standards.
* Hands-on knowledge of CMDB, asset management, and configuration control.
* Experience in supporting ITT/bid responses and service mobilisation.
Qualifications & Requirements
* ITIL Foundation or equivalent service management qualification.
* Eligible for UK security clearance (SC minimum, potentially DV) and hold UK nationality.
Why Join Us?
* Use your operational expertise to support mission-critical communications.
* Lead a team and influence the future capability of secure communications services.
* Work in a dynamic, high-impact environment with Defence and government stakeholders.
* Take your experience from service to a rewarding civilian role where your skills make a real difference.
If you are ready to take on a role that combines leadership, technical expertise, and operational impact, we want to hear from you.
Apply today and help us deliver resilient, secure communications services that keep critical operations connected.
#J-18808-Ljbffr