Senior Retail Sales Advisor – Brewers Decorator Centres
Location: Leatherhead
Schedule: 40 hours per week over 5 days, Monday to Friday with Saturdays on a rota. Competitive salary plus pension and company benefits.
We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join the team at our Brewers Decorator Centre in Leatherhead. You will provide exceptional service to our customers in store, keeping the branch running smoothly and efficiently and supporting the Branch Manager. Experience with our products isn’t strictly necessary; a natural leader with customer‑service, sales experience and team‑working skills will thrive.
We understand that neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process. We are committed to providing every candidate the opportunity and environment in which to succeed and will support any reasonable request where we can.
Responsibilities
* Assist the Branch Manager with developing the branch and the team, including deputising in their absence.
* Provide exceptional service to customers in branch, delivering on our reputation for quality Brewers service.
* Have keyholder responsibilities, cashing up and associated supervisory tasks.
* Allocate work to the team, keeping them motivated and driven.
* Use product knowledge to provide recommendations and help customers find the best product for their needs.
* Plan and agree sales forecasts with the Branch Manager in line with company targets.
* Ensure orders and enquiries are dealt with and followed up promptly.
* Mix paint for customers, process specialist orders, and request special stock within the branch network.
* Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service.
* Promote seasonal and special items, including merchandising goods in‑store to increase visibility and sales.
* Assist with stock maintenance in the branch.
Qualifications
* Experience in a retail environment, ideally as a team leader or supervisory role.
* Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
* Highly motivated with the drive to succeed and do a great job.
* Approachable, possessing an open and friendly personality – happy to help customers and colleagues.
* Ability to motivate and inspire colleagues to achieve the highest level of customer service.
* Enjoys working and supporting a team, but can be relied upon to work as an individual at all times.
* Keen to learn, develop skills, and progress within our industry.
* Ideally lives within close proximity to the store to respond to potential alarm calls out of hours.
* Interest in our industry would be advantageous but not essential as product training will be given.
Benefits
* Competitive salary.
* 31 days holiday including bank holidays, increasing with service.
* Free life assurance.
* 5% of your salary employer contribution to the pension plan (subject to employee contributions).
* Stream – a money management app giving you access to a percentage of your pay as you earn it.
* Employee Assistance Programme – accessible to colleagues, partners/spouses and dependents.
* Virtual GP service for yourself and any dependent children to access unlimited medical advice when needed.
* Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments.
* Brewers Colleague discounts providing huge savings on home improvements.
* Discounts and rewards with selected partners – major high‑street brands, supermarkets, etc.
* Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis.
* Staff uniform and uniform cleaning tax relief.
* Comprehensive induction programme and ongoing development.
* After a qualifying period, eligibility for additional benefits such as profit‑related pay, enhanced maternity/paternity pay and the chance to use our Holiday Homes in Cornwall or the Lake District.
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.
#J-18808-Ljbffr