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Group Talent Acquisition Coordinator @ Exclusive Collection | Recruitment, Talent Acquisition
The good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
* Competitive salary and benefits
* 29 days holiday (increasing with length of service)
* 50% Discount on food and beverage across all Exclusive properties
* Really big discounts of room nights across all Exclusive properties
* Hospitality Essential discount platform - giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing and finance guides
* Hospitality Action - Employee Assistance Programme 24/7
* Meals on duty provided for free
* Recognition and rewards scheme
* Access to our learning platform including great training and development programs.
* BCorp member and commitment to improving our People, Product and Planet.
In a Nutshell
We’re a group of fabulous Hotels set in beautiful countryside and our hotels are full of great people… A great team.
We’re seeking a Reception Manager—responsible for leading front desk operations, driving excellent guest experience, and managing our Guest Services team.
Main Responsibilities
Lots to do but lots of fun
Ensure outstanding front‑of‑house performance by:
* Exceeding guest expectations across all reception and front‑of‑house operations, with a strong visible presence to engage and support guests.
* Maintaining and updating guest profiles to enable personalised experiences upon return visits
* Managing challenging in‑house guest situations, logging feedback and coordinating follow‑up action with the team
* Supervising, training, monitoring, and developing reception staff to uphold service excellence and performance standards
* Promoting hotel services and upselling opportunities—room upgrades, food & beverage, amenities
* Overseeing cash and key security, daily banking, adjustments, and account reconciliations to protect revenue
* Controlling pending accounts, credit checks, limits, corrections, and adjustments following company policies
* Managing room allocations to ensure optimal usage and prevent wear‑and‑tear of furnishings.
The Ideal Candidate
Are You Right for the Role?
* Proven management experience in a hotel front office environment, ideally within luxury or high-end establishments
* Proficient in Property Management Systems (e.g., HART, Opera) and Microsoft Office (Word, Excel, Outlook)
* Strong leadership and team development skills, with experience supervising and mentoring staff
* Excellent communication and problem-solving abilities; adept at complaint handling both verbally and in writing
* Ability to remain calm under pressure, multitask and make effective decisions in real-time
* Experience fulfilling Duty Manager responsibilities—covering shifts, operational decisions, and guest escalation support
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Hospitality
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