Job Title : Customer Service
Location : Near Dartford
Salary : GBP28000 to GBP3000
My well established client is looking for an Insurance Claims Handler who will be responsible for managing insurance claims from initial notification through to settlement. The role involves investigating claims, assessing validity, liaising with clients and third parties, and ensuring fair and timely resolution in line with policy terms.
Key Responsibilities
Receive and process new insurance claims (via phone, email, or online systems)
Review policy coverage to determine validity of claims
Investigate claims by gathering evidence, statements, and documentation
Liaise with policyholders, insurers, brokers, and third parties (e.g. solicitors, loss adjusters)
Assess liability and negotiate settlements
Detect and escalate potentially fraudulent claims
Maintain accurate and up:to:date claim records
Ensure compliance with regulatory and company standards
Provide excellent customer service throughout the claims process
Meet KPIs such as claim resolution time and customer satisfaction
Required Skills and Competencies
Strong analytical and problem:solving skills
Excellent communication (written and verbal)
Attention to detail and accuracy
Negotiation and decision:making ability
Customer service orientation
Ability to manage workload and prioritise tasks
Resilience and ability to handle challenging situations
Qualifications and Experience
Previous experience in insurance, claims handling, or financial services (often preferred)
GCSEs/A:levels (or equivalent); degree is beneficial but not always required