Telephonist – Band 2
ICT – Unified Communications Team
University Hospitals of Northamptonshire (KGH & NGH)
Please note this is 24 hours, this role includes enhancements for unsocial hours
Tuesday & Wednesday Nightshift
Friday
Are you calm under pressure, great with people, and confident using technology?
We are looking for an enthusiastic Telephonist to join our busy, friendly Switchboard team – a vital part of our 24/7 hospital service.
This is an exciting time to join us as we work towards our ambitious Group Digital Strategy, aiming to become the most digital hospital group in England. You'll play a key role in supporting seamless communication across both Kettering General Hospital and Northampton General Hospital.
As a Telephonist, you'll be at the heart of our communication systems, acting as the first point of contact for patients, staff, visitors and partner organisations. Every call you handle helps ensure safe, efficient, and compassionate care.
Your Responsibilities Will Include
Professionally operating our Group switchboard consoles and responding to calls courteously and efficiently
Handling enquiries and connecting outgoing calls
Managing emergency and non‑emergency paging systems
Monitoring key alarm systems such as fire alarms, medical gas alarms, pharmacy fridge alarms and other critical alerts
Ensuring emergency teams are directed quickly and accurately to the right locations
Providing Out‑of‑Hours reception support when required
Liaising with clinical and non‑clinical teams across both hospitals
Updating and maintaining on‑call rotas and key directory information
Booking taxis for staff, patients or equipment when needed
Supporting CCTV monitoring within the switchboard area when requested
Assisting with training new team members
Working flexibly across day, evening and night shifts, including weekends, to support our essential 24/7 service
Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications
Kettering General Hospital NHS Foundation Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHS Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across UHN and help to unleash everyone's full potential.
UHN encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for UHN.
For further details / informal visits contact: Name: Tracy Smith Job title: Switchboard Supervisor Email address: Telephone number:
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