Thompson Commercials are the largest privately owned Renault Truck dealership in the UK with 7 depots spanning the East of England supplying the full range of New Renault and Isuzu trucks, pre-owned trucks, trailers and vans.
We are an ambitious and successful Company determined by the skill, reliability and loyalty of our people who we believe are our greatest assets and who provide outstanding service to our customers. We are seeking a Workshop Controller to join our Hull depot.
Responsible for the smooth running of the workshop, handing out work to Vehicle Technicians, liaising with the Service and Parts Departments. Ensuring workshop staff produce the highest quality of work at all times, and that productive efficiency is maintained at all times. Plan incoming work to manage time and resources available. Line manager to shift leaders, technicians and apprentices.
Main Duties:
* To allocate work to technicians and apprentices with due consideration to knowledge and skills and manufacturer's warranty standards are adhered to at all times and completion of all relevant documentation for each repair, service, maintenance etc.
* To ensure that all work is completed in a timely and accurate manner, managing customer expectations at all times.
* To ensure a strong relationship is maintained with the Parts Department to maximise parts availability.
* To lead, motivate, coach and develop the team to achieve daily, weekly, monthly objectives.
* To report and seek advice on any problems highlighted whilst work is being conducted so they can be overcome and the customer kept informed where delays result
* To report to the Service Manager/Depot Manager the position of unfinished jobs in the workshop at the end/during the day.
* To undertake relevant eg weekly, maintenance checks on workshop equipment ie compressor oil levels etc
* To maintain a high level of competence for the work to be undertaking by continuous professional development (CPD) by training, reading technical bulletins etc
* To ensure professionalism and quality are maintained at all times in particular with customers and suppliers.
* To assist managers with the introduction of new methods, designed or implicated to improve efficiency.
* To ensure the care, maintenance and safekeeping of all tools, equipment and materials used and report any defects found.
* To comply with Thompson Commercials Safety Policy and other safety procedures and guidelines which are deemed part of this job description. Employees must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts. Employees must co-operate and comply with management instructions regarding Health and Safety issues and report all accidents, incidents and problems as soon as practicable to their supervisor, manager or other senior members of staff available.
* Performs such other duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility
The above main duties are not exhaustive and may vary without changing the character of the job or level of responsibility. It is key that you have the following:
* Knowledge of DMS
* Basic IT literacy (essential)
* Supervisory experience (essential)
* Good communication skills (essential)
* Planning and organising (essential)
* Problem solving (essential)
* HGV License (desirable)
* Driving License (desirable)
Benefits you will receive:
* Great on-site facilities
* Company vehicle
* Competitive salary
* 22 days annual leave plus bank holidays
* Company health cash plan (after qualifying period) - helping you with healthcare costs eg optician, dentist, physio etc
* Pension Scheme
* Employee Assistance Programme – access 24/7 to health and well-being support
* Cycle to work scheme
* On-site parking
* Training & development opportunities – in house and manufacturer's ensuring you keep up with innovations and industry developments
* Overtime readily available
Job Type: Full-time
Pay: £45,000.00-£50,000.00 per year
Experience:
* workshop: 5 years (preferred)
* HGV: 5 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person