We’re looking for an enthusiastic, motivated, and experienced Patient Administrator to join our Referral Management and Booking team, which covers many specialties and provides services across East Lancashire.
The post holder will have a keen eye for detail, excellent communication, and organisational skills.
Working Pattern: Monday to Friday, between 8.00 am - 4.30 pm.
As a Patient Administrator, you’ll play a vital role in ensuring patient referrals are actioned timely, arranging appointments, and communicating efficiently and compassionately. You’ll be responsible for:
1. Processing referrals and booking appointments in line with clinical requirements and KPIs.
2. Managing patient information using patient administration systems such as EMIS and CERNER.
3. Handling telephone enquiries and coordinating communication with patients and professionals.
4. Accurately uploading information and maintaining high data quality standards.
This role will commence at Band 2, with progression to Band 3 upon successful completion of required competencies.
1. Accurately record and process referrals and appointments in line with clinical triage and KPIs.
2. Offer patients appointment choices while adhering to clinical requirements.
3. Arrange transport and translation services as needed.
4. Perform general administrative tasks including data input, letter generation, filing, scanning, photocopying, and ordering goods.
5. Maintain patient records and case notes to a high standard, both manually and electronically (e.g., EMIS, CERNER).
6. Handle telephone enquiries from patients, carers, professionals, and external agencies courteously and efficiently.
7. Maintain confidentiality and adhere to data protection policies.
At East Lancashire Hospitals NHS Trust, our vision is to be widely recognised for providing safe, personal, and effective care. We currently provide high-quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Additional Responsibilities:
* Ensure timely and accurate data entry into EMIS and CERNER systems.
* Offer patients appropriate appointment options and arrange transport or translation services when needed.
* Handle telephone enquiries from patients, carers, and professionals courteously and efficiently.
* Communicate appointment details via phone, email, letter, or text.
* Provide cover across services as required.
* Attend departmental meetings and contribute to service improvement discussions.
* Adhere to Trust policies, including those related to data protection, equality, health and safety, and infection control.
* Support business continuity and major incident procedures.
* Operate within the Trust’s behavioural framework and uphold its values.
* Maintain confidentiality and adhere to data protection and Trust policies.
This advert closes on Sunday 10 Aug 2025.
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