About the role
1. Lead operational readiness planning across all depots and delivery functions, ensuring the business is fully prepared for TMS cutover.
2. Drive testing and validation activities — including User Acceptance Testing (UAT), route-planning checks, and “day-in-the-life” simulations.
3. Apply expert knowledge of TMS capabilities and transport best practice to advise on how system features, data, and analytics can be used to enhance operational efficiency and decision-making.
4. Act as a functional consultant within the programme, helping to define how the business should use the TMS — not just how to implement it — to achieve measurable benefits and continuous improvement.
5. Translate agreed system designs into clear operational processes, ensuring they are well-understood, documented, and trainable.
6. Ensure any current operational processes and data flows are standardised and sustainable.
7. Oversee workforce training and process adoption, ensuring all frontline users are confident and competent before go-live.
8. Act as the operational lead during go-live and hyper-care, coordinating issue triage, communication, and rapid resolution.
9. Work closely with the Project Manager to align milestones, readiness checkpoints, and risk mitigations.
10. Partner with depot and planning leadership to embed new ways of working and identify early opportunities for process improvement.
11. Monitor post-implementation performance, capture lessons learned and support continuous improvement across teams.
12. Provide clear updates to governance forums on readiness, progress, and post-go-live stabilisation.
13. Foster strong engagement across all stakeholder groups, acting as the operational voice of change within the programme.
What we can offer you
Not only do we offer free onsite parking, 4x salary life assurance and 5% match pension but you’ll also have access to:
14. £5,688 per annum car allowance
15. Company bonus
16. Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
17. 25 days holiday plus holiday buy scheme
18. 24/7 E-Learning modules, Training and Development opportunities
19. Sharesave Scheme, Cycle to work schemes, Health cash plan
20. Private medical insurance
21. Colleague Assistance Programme & Colleague referral scheme
About you
Required
22. Proven operational leadership background within transport, logistics, or final-mile delivery.
23. Experience leading operational change or system implementation within a live logistics environment.
24. Deep understanding of Transport Management Systems and their application in optimising transport operations, data use, and reporting through analytical insights
25. Ability to translate TMS capability into practical operational benefits — advising teams on what “good” looks like and how to achieve it.
26. Hands-on approach to training, problem-solving, and performance improvement.
27. Excellent communication, influencing, and stakeholder engagement skills.
28. Confidence operating in project-based delivery environments.
29. Ability to travel across the UK to support depot readiness and go-live activities.
Desirable:
30. Project or change management qualification (e.g. PRINCE2, Lean, or equivalent).
31. Experience in coordinating large-scale operational rollouts or training programmes
Please note: you must have the right to work in the UK to be considered for this position.
A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too. Apply now.