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At Virgin Media O2, we're dedicated to making every interaction meaningful by keeping people connected. As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping customers discover products and services that suit their needs.
What You'll Be Doing:
* Welcoming customers with a friendly, approachable attitude.
* Building rapport to understand their needs and recommending tailored solutions.
* Showcasing our innovative products and meeting performance goals.
* Helping to maintain an inviting and organised store environment.
Who We Are
Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers.
The Must Haves:
* Confidence, communication skills, and a passion for delivering great service.
* Resilience and motivation to achieve individual and team goals.
* Flexibility to adapt to different shifts and customer demands.
* An open mind, ready to learn and grow in a fast-paced retail setting.
The Other Qualities We're Looking For:
* A genuine interest in technology and how it can improve lives.
* Previous experience in retail, sales, or customer service (not essential).
* A proactive attitude and team spirit to thrive collaboratively.
What's In It for You:
We set you up for success with a supportive team and tailored training, including a 4-day (30 hours) induction within the first two weeks. You'll gain comprehensive knowledge about Virgin Media O2 to serve our customers effectively. Benefits include:
* A competitive hourly rate of £12.40, with potential earnings through our accreditation programme.
* Opportunities for progression via our accreditation programme.
* 23 days' annual leave, an additional day off for your birthday, and options to buy or sell leave.
* An excellent pension scheme, matching up to 10%.
* Employee BUPA medical cover, healthcare plan, and life assurance.
* Family-friendly policies such as neonatal leave, 14-week paternity leave, and carers leave.
Next Steps
Our Recruitment Process:
After applying, you'll be invited to complete an online assessment. Successful candidates will receive a call from our recruiters to discuss the role further.
Don't wait!
This is your chance to create memorable moments for customers and build a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
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