Overview
Join to apply for the Community Help Officer role at East Suffolk Council.
Salary: Band 4, £28,598 - £31,022 per annum | Hours: 37 hours per week | Contract: Fixed term for 24 months
Responsibilities
* Use the LIFT (Low Income Family Tracker) software with other data sources to identify residents in financial need
* Design and deliver campaigns to identify and engage appropriate households
* Connect residents to relevant support, including from the Community Help Hub
* Monitor and track campaign responses, trends and outcomes
* Work collaboratively with Community Help Officers and a range of organisations and partnerships across East Suffolk
* Liaise with Financial Inclusion Officers across other District and Borough Councils in Suffolk to share best practice
* Take a data-led approach to identify families and individuals who are financially vulnerable
* Engage with local organisations and support providers at outreach events to provide a caring, responsive and customer-focused service
* Maintain personal contact through letters, telephone calls, emails, video calls and home visits to maximise engagement
* Collaborate with Community Help Hub colleagues, Communities Officers and other Council Departments
What you will need
* Experience of analysing and interpreting data and intelligence
* Previous experience of working in a public facing role
* Experience of dealing with the public in difficult situations and of providing constructive challenge
* Effective written and verbal communication skills with the ability to convey complex information
* Excellent organisational skills
* Strong team player
* High level of computer literacy and able to use Microsoft Office
* Must have access to a car and a valid driving licence and be willing to travel
* Flexible and willing to work outside of normal working hours, with occasional work in the evening and at weekends
How to apply
For an informal discussion regarding this post, please contact Megan Clifford, Senior Community Help Officer, by emailing megan.clifford@eastsuffolk.gov.uk.
Closing date: 12pm, 17 September 2025. Interview date: Week commencing 29 September 2025.
Benefits
* Generous leave entitlement (25 days a year, rising to 31 days after 5 years, plus bank holidays)
* Local government pension scheme
* Flexible working arrangements
* Learning and development tailored to your role
* Staff support networks and wellbeing initiatives
* Discounts on various products and services
Find more information about our benefits brochure (pdf).
About Us
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We invest in our staff and provide first-class support to ensure a positive culture and rewarding careers.
Roles will primarily be remotely based, using local community assets, with travel across the district to provide face-to-face services and support over the phone and via our digital platform. A full driver’s license and access to a car is essential.
For more information, check out the How to Apply section of our Career Site.
Video: https://www.youtube.com/watch?v=TSWedQksWt0
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