About this Role
We are seeking an enthusiastic and experienced Concierge to play a vital role to manage the front desk operations of a new residential high rise block of apartments, in Birmingham.The Concierge willbe the first point of contact for residents, guests, and contractors, fostering a welcoming, safe, and well organised environment. The role involves handling residential inquiries, overseeing building access, and supporting the daily coordination of the building services, while maintaining high standards of customer service.
The role is perfect for someone who thrives in a fast-paced environment and enjoys a blend of customer service and administrative responsibilities. If you're looking for variety in your work day, this new role could be the perfect fit for you!
Some Key Responsibilities
1. Greet and assist residents, visitors, and contractors courteously and professionally.
2. Respond promptly and effectively to residents' inquiries and service requests in person, by phone, or via email.
3. Encourage a sense of community by being approachable, k...