Cloud Helpdesk Engineer - Warrington
My client are a leading second-generation Managed Service Provider (MSP) looking for a number of Cloud Helpdesk Service Engineers to join their team based in Warrington. This role would suit either an ambitious IT Graduate or someone with 1-2 years commercial experience in IT.
Responsibilities
* Take ownership of incidents, managing through to resolution
* Work with the latest technology such as Microsoft Azure
* Problem solve to find solutions to complex issues
* Providing a high level of customer-focused support through the service desk
* Promptly respond to issues
* Configuration of office hardware and software
* Day-to-day monitoring to proactively prevent issues
* Produce internal and customer reports
* Completing site visits to data centre locations/customer premises
* Liaising with 3rd party vendors as required
* Keeping up to date on the latest technology that can enhance our and our customers environments
* Taking part in the on-call rota
* A passion for technology above all else
Qualifications
* Ideally you should have, or be working towards, Azure certifications
* A positive attitude, always focused on finding a solution
* The ability to learn new skills quickly
* An understanding of Windows Server or Windows Desktop
* An understanding of Active Directory
* A basic understanding of TCP/IP networking
Benefits
* Health Care
* Excellent Paid Overtime rate which is £30/hr or 1.5x hourly rate
* Onsite gym and much more
How to Apply
To apply for this role please send your CV to Peter Bibby on the email address below...
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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