Patient Navigator| Bracknell Urgent Care Centre | 12 hours per week
Bracknell Urgent Care Centre, part of OneMedical Group, is looking for a Patient Navigator to join us on a Permanent part-time contract. You will join a thriving and dynamic team and help to facilitate the journey of all our registered and unregistered patients.
Main duties of the job
The Patient Navigator/Receptionist will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals. They will facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.
The shift pattern available is Wednesdays 4 pm - 8 pm (4 hours) and Sundays 8 hours shift. The applicants must have the flexibility to work this pattern.We offer unsociable hours pay (30% extra) for the hours worked after 6pm on week days (Monday to Friday) and all-day Saturday and Sunday.
About us
Our teams at OneMedical Group are made up of forward thinking and people centred individuals with different skills and abilities, where you can learn from each other and make a really positive and valuable impact.OneMedical Group is a family run organisation with our co-founders still involved in supporting our teams to be at their best. We have an ambitious strategy and mission, one that is shared and supported by our whole Group. The Group was started with the vision of delivering healthcare differently, and to make a real difference to the communities that we work with.
Job responsibilities
The ideal candidate will have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator. Experience as a Patient Navigator/Receptionist is desirable though not essential.
Clinical systems: We use SystmOne.
Location: Brants Bridge, Bracknell RG12 9RT
What we offer (benefits)
* NHS Pension with 20.6% Employer Contribution
* 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
* Extra days leave for work anniversary each year
* Unsociable hours pay for hours worked after 6pm Monday to Friday and all-day Saturday and Sunday – 30% extra
* Learning and Development time (5% of weekly hours)
* Participation in OMG’s refer a friend scheme
* Eye care scheme – free eye test plus a contribution towards glasses
* Cycle to work scheme
Equality and Diversity
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
We reserve the right to close this advert early.
Person Specification
Knowledge, Skills and Abilities
* Excellent communication and interpersonal skills.
* Strong organizational and time-management abilities.
* Attention to detail and a high level of accuracy in handling patient information.
* Confidence in using IT systems and basic office software.
* Prior experience in a healthcare or administrative role is desirable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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