* Locations Edinburgh, United Kingdom (On-site)
* Working Pattern Full Time
* Which requisition process does this apply to? Standard
* Number of Openings 1
* Apply Before 04/09/2026, 11:00 AM
Are you able to lead operational teams to deliver exceptional service in a demand driven environment, often in challenging circumstances? If the answer is yes, this exciting opportunity at the National Records of Scotland (NRS) could be for you.
This Digital Imaging Unit Team Leader sits in the Operational Delivery team within Customer Service, Operations and Archives directorate, providing oversight of all functions relating to digital imaging carried out across three sites (New Register House, General Register House and Thomas Thomson House).
Responsibilities
* Build strong cross‑team relationships and foster a collaborative working environment across three sites.
* Communicate effectively and professionally at all levels, including when working with vulnerable or stressed individuals.
* Remain calm under pressure, reacting quickly and professionally to unexpected or competing demands while leading by example.
* Manage overall workload and performance across three teams to ensure targets and business objectives are consistently met.
* Provide line management for three A4 team leaders, acting as the key digital imaging contact and travelling between sites as required.
* Maintain and enhance knowledge of imaging equipment and processes, identifying training needs and driving continuous improvement.
* Set team targets, conduct quality checks, compile monthly performance statistics, and ensure data security in line with policies.
* Lead the development of SOPs and training materials, contribute to service improvement work, and maintain inventory of imaging assets and supplies.
How to Apply
Applications for this position will only be accepted from substantive b1 employees.
Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).
Selection Process
All candidates will be invited to an informal discussion with the Hiring Manager.
Read our Candidate Guide for further information on our recruitment and application processes.
Contact Name Stephen Whitson
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